Earl L Wills
Bismarck,ND
Summary
Astute Technical Support Specialist with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.
Overview
17
17
years of professional experience
3
3
Certification
Work History
Technical Applications Specialist
The Bone & Joint Center
06.2022 - Current
- Experience in Exchange O365/ Administration.
- implementing group policy, Managing Active Directory
- VMware, VxRail servers and Virtual Machine experience.
- Veeam backup and recovery experience
- Managed Lenovo Thin clients and Lenovo Terminal Manager
- Maintained and configured Mitel VOIP system.
- Tested and implemented IT projects for various applications.
- Setup user accounts, security groups, organizational boxes
- Configured and tested new software and hardware.
Desktop Support Technician (Contractor)
CHI St. Alexius
09.2015 - 06.2022
- Maintain 5 data centers.
- Provide technical support for 300 users across 2 clinics and 1 hospital, while maintaining and recording all issues in the Service Now Ticketing system
- Managed 365 licenses, trained Office 365 users.
- Identified negative hardware performance trends and common issues afflicting systems.
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and HealthCare policies.
- Researched and identified solutions to technical problems.
Client Support Technician
U.S. Air Force, RAF
09.2011 - 09.2015
- Implemented standard desktop configurations and oversaw security compliance for computers.
- Provided technical support in Office 365 for 3K users documenting all tickets in Service Now
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Help Desk Technician
U.S. Air Force | RAF Alconbury
06.2010 - 09.2011
- Documented support interactions for future reference.
- Provided basic end-user troubleshooting.
- Updated technical support best practices for use by team.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured devices, and software to set up work stations.
- Maintained and updated Base customer service database.
- on-call support for critical issues related to Base exercises.
Client Support Technician
U.S. Air Force | RAF Alconbury
01.2007 - 06.2010
- Performed Office 365 Admin troubleshooting.
- Logged and maintained all tickets in remedy.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Monitored systems in operation and quickly troubleshot errors.
- Documented support interactions for future reference.
Education
High School Diploma -
Vancleave High School
Associate of Arts - Information Technology
University of Phoenix
Tempe, AZ10.2023
No Degree - Information Technology
Information Technology Technical School
Keesler Air Force Base, MS01.2008
Skills
- Performance Optimization
- Information security
- IT Performance Report Creation
- Technical issues analysis
- Software diagnosis
- Customer service expert
- Technical documents comprehension
- Staff education and training
- Data recovery
- Application support
- Clerical Support
- Planning and Coordination
Certification
- A+ Certification, Comptia - 2008
- Cloud Computing Certificate, University Of Phoenix - 2023
- Microsoft Certified: Azure Fundamentals Oct. 2023
Timeline
Technical Applications Specialist
The Bone & Joint Center
06.2022 - Current
Desktop Support Technician (Contractor)
CHI St. Alexius
09.2015 - 06.2022
Client Support Technician
U.S. Air Force, RAF
09.2011 - 09.2015
Help Desk Technician
U.S. Air Force | RAF Alconbury
06.2010 - 09.2011
Client Support Technician
U.S. Air Force | RAF Alconbury
01.2007 - 06.2010
High School Diploma -
Vancleave High School
Associate of Arts - Information Technology
University of Phoenix
No Degree - Information Technology
Information Technology Technical School
Similar Profiles
Erin KearnsErin Kearns
Easter Region Lead APP Orthopedic Service Line RRH at Finger Lakes Bone & Joint CenterEaster Region Lead APP Orthopedic Service Line RRH at Finger Lakes Bone & Joint Center
Mary TellezMary Tellez
Practice Supervisor at BHS Physicians, Inc/Orthopedix Bone & Joint CenterPractice Supervisor at BHS Physicians, Inc/Orthopedix Bone & Joint Center
Anthony LopezAnthony Lopez
Front Desk Receptionist at Center For Bone And Joint SurgeryFront Desk Receptionist at Center For Bone And Joint Surgery
Brayson J BarnhardtBrayson J Barnhardt
Sales Associate at ScheelsSales Associate at Scheels
BRITTNEY KAISERBRITTNEY KAISER
Part-Time Firefighter at Mandan Fire DepartmentPart-Time Firefighter at Mandan Fire Department