Briana Smart
Billings,MT
Summary
Technical Applications Specialist with a background in managing complex software systems. Known for troubleshooting skills, ability to resolve technical issues efficiently, and provide user training on applications. Strengths include comprehensive knowledge of application development, system upgrades, and workflow optimization. Previous work has demonstrated significant impact in enhancing system performance and user satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technical Applications Specialist
Siemens Healthineers USA
Billings, MT
04.2021 - Current
- Provided technical support for software applications and systems.
- Assisted users with troubleshooting and issue resolution.
- Conducted training sessions on application functionalities for staff.
- Provided on-site and remote support to end users experiencing technical issues with the applications.
- Assisted with software deployments and upgrades to ensure that user requirements are met.
- Provided technical support to end users for software and hardware related issues.
- Maintained positive working relationship with fellow staff and management.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
Medical Laboratory Scientist
Aureus Medical Group
Contract
05.2018 - 04.2021
- Conducted routine laboratory tests following established protocols and safety guidelines.
- Operated laboratory equipment for processing samples and maintaining accuracy.
- Documented test results in the laboratory information system accurately and promptly.
- Communicated effectively with healthcare providers regarding specimen requirements and results.
- Evaluated test results to determine if they are normal or abnormal; reported results to physicians in accordance with established protocols.
- Calibrated instruments regularly according to manufacturer's specifications.
- Kept patient information properly secured and confidential.
Medical Laboratory Scientist
Mercy Health-St. Vincent Medical Center
Toledo, OH
12.2016 - 05.2018
- Conducted routine laboratory tests following established protocols and safety guidelines.
- Documented test results in the laboratory information system accurately and promptly.
- Participated in training sessions to learn about new testing methods and technologies.
- Evaluated test results to determine if they are normal or abnormal; reported results to physicians in accordance with established protocols.
- Maintained clean and fully operational laboratory equipment.
- Calibrated instruments regularly according to manufacturer's specifications.
- Key operator for the Sysmex XN-9000 analyzer.
Education
Bachelor of Science - Medical Technology
University of Toledo
Toledo, OH12-2016
Skills
- Software troubleshooting
- Application deployment
- Technical training
- System upgrades
- Data documentation
- Customer relationship management
- Equipment calibration
- Effective communication
- Customer support
Certification
- American Society of Clinical Pathologists (ASCP)
References
References available upon request.
Timeline
Technical Applications Specialist
Siemens Healthineers USA
04.2021 - Current
Medical Laboratory Scientist
Aureus Medical Group
05.2018 - 04.2021
Medical Laboratory Scientist
Mercy Health-St. Vincent Medical Center
12.2016 - 05.2018
Bachelor of Science - Medical Technology
University of Toledo