Melanie Christoph
Westminster,MD
Summary
Seasoned professional with extensive experience in the clinical diagnostics industry, including eight years of leadership. Strong foundation in laboratory testing and deep understanding of quality control and assurance standards, regulatory compliance, and the importance of teamwork. Demonstrated success in managing IAMQC implementation projects, overseeing all aspects from sales presentations to account builds, training, and ongoing support. Recognized for expertise in investigating and resolving quality issues, technical problems, and data discrepancies. Known for taking initiative and possessing a curious mind. Excellent verbal, written, and collaborative abilities consistently contribute to strong customer and team relationships, leading to a track record of success in this field.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Technical Applications Specialist
LGC Diagnostics & Genomics
01.2019 - Current
- Developed IAMQC solutions for customers by analyzing their unique needs and translating them into efficient, customized QC management tool.
- Provided expert-level technical assistance to clients, resolving complex issues quickly and effectively.
- Delivered both remote and on-site demos and training to prospective and existing clients.
- Provided exceptional after-sales support, to help ensure client satisfaction and encouraging repeat business.
- Worked with sales team and other key team members to collaboratively and successfully reach both company and customer goals.
Manager, Core Laboratory
Sinai Hospital of Baltimore
06.2016 - 12.2018
- Managed team of over 40 technicians, enforcing adherence to regulatory compliance standards, safety protocols, and proper handling of lab equipment.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets for laboratory, ensuring cost-effective use of funds while meeting operational goals.
- Developed and implemented standard operating procedures for laboratory processes, resulting in consistent quality of work.
- Fostered a strong culture focused on employee engagement, collaboration, and continuous learning opportunities.
Team Leader, Special Chemistry/Immunology
Sinai Hospital of Baltimore
09.2010 - 06.2016
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed inventory efficiently, ensuring timely ordering of necessary supplies while minimizing stock obsolescence or shortages.
- Promoted adherence to regulatory requirements by maintaining thorough documentation for regulatory inspections.
- Coordinated technician schedules to optimize productivity while ensuring adequate coverage during peak hours.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Medical Technologist, Special Chemistry/Immunology
Sinai Hospital of Baltimore
06.2004 - 06.2010
- Performed high complexity testing on patient samples in areas of Special Chemistry and Immunology.
- Operated, calibrated, and maintained instruments and equipment to facilitate quality laboratory and patient care operations.
- Ensured timely reporting of critical results to healthcare providers, allowing for swift interventions in life-threatening situations.
- Determined cause of unexpected test results and other issues by identifying and resolving technical and equipment problems.
- Trained new staff members and students, providing training on laboratory techniques and best practices for efficient workflow management.
Education
Master of Science - Health Administration
Towson University
Towson, MD05.2010
Bachelor of Science - Medical Technology
University of Nebraska Medical Center
Omaha, NE05.2004
Skills
- Written and Verbal Communication
- Teamwork and Collaboration
- Customer Relations
- Problem-Solving
- Adaptability and Flexibility
- Data Analysis
Certification
Medical Laboratory Scientist, ASCP, #218492
Military Experience
- United States Air Force, 1996-2000, Supply Apprentice
- United States Air Force Reserves, 2001-2005, Medical Laboratory Technician
Timeline
Technical Applications Specialist
LGC Diagnostics & Genomics
01.2019 - Current
Manager, Core Laboratory
Sinai Hospital of Baltimore
06.2016 - 12.2018
Team Leader, Special Chemistry/Immunology
Sinai Hospital of Baltimore
09.2010 - 06.2016
Medical Technologist, Special Chemistry/Immunology
Sinai Hospital of Baltimore
06.2004 - 06.2010
Master of Science - Health Administration
Towson University
Bachelor of Science - Medical Technology
University of Nebraska Medical Center
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