Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Hi, I’m
Earltrella Canselo
McComb,MS
Summary
Overview
10
years of professional experience
Work History
Teleperformance USA
Customer Service Representative
05.2022 - 01.2024
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Family Dollar
Family Dollar Assistant Manager
03.2020 - 12.2021
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Louisiana State Penitentiary
Correctional Officer
08.2019 - 01.2020
Job overview
- Correctional Officer
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
Continuum Global Solutions
Customer Service Representative
12.2017 - 08.2019
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Win Job Center
Natchez Win Job Center
02.2014 - 10.2015
Job overview
- Supervised 30 apprentices and offered specific recommendations to improve work quality.
- Performed regular equipment inspections, identifying potential issues before they impacted production schedules.
- Increased overall product quality by closely monitoring production processes and making necessary adjustments.
- Maintained accurate records of completed jobs, machine settings, and relevant metrics for future reference.
Education
Colin Community CollegeNatchez, MS
Business Degree in Business Administration
01.2017
University Overview
Natchez High SchoolNatchez, MS
Graduate
01.2013
University Overview
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Conflict Resolution
- Computer Proficiency
- Money handling abilities
- Customer satisfaction measurement
- Scheduling
- Follow-up skills
Assessments
Assessments
- Customer Focus & Orientation, Highly Proficient, 06/01/19, Responding to customer situations with sensitivity.
- Personality: Hard-Working, Familiar, 06/01/19, Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
- Typing, Completed, 06/01/21, Transcribing text using a standard keyboard
- Basic computer skills, Completed, 06/01/21, Performing basic computer operations and troubleshooting common problems
- Sales skills, Familiar, 12/01/20, Influencing and negotiating with customers
- Call center customer service, Proficient, 06/01/21, Applying customer service skills in a call center setting
Timeline
Customer Service Representative
Teleperformance USA
05.2022 - 01.2024
Family Dollar Assistant Manager
Family Dollar
03.2020 - 12.2021
Correctional Officer
Louisiana State Penitentiary
08.2019 - 01.2020
Customer Service Representative
Continuum Global Solutions
12.2017 - 08.2019
Natchez Win Job Center
Win Job Center
02.2014 - 10.2015
Colin Community College
Business Degree in Business Administration
Natchez High School
Graduate
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