Earnest Ford

Atlanta,GA

Summary

Detail-oriented IT and operations professional with a background in technical support, logistics coordination, and systems management. Proven ability to deliver end-user training, resolve complex technical issues, and improve operational efficiency across fast-paced environments. Experienced in Active Directory, multi-OS systems (Windows, macOS, Linux), and programming with Python and C++. Recognized for strong communication, problem-solving, and time management skills, with a track record of enhancing user adoption, maintaining system accuracy, and optimizing workflows. Holds industry certifications including CompTIA A+, Network+, and Google IT Support.

Overview

years of professional experience

Certification

Work History

Dedicated Driver

Airspace Technologies

Atlanta, GA

06.2023 - Current

Managed route planning to optimize delivery efficiency and reduce transit times.
Communicated with team members to coordinate schedules and improve service reliability.
Monitored inventory levels and maintained accurate records of logistics operations and deliveries.

Auditor

Blue Sky Hospitality

New Orleans, LA

07.2022 - 08.2024

Managed hotel operations, including auditing financial transactions and maintaining system accuracy
Ensured accuracy of reports, databases, and end-of-day processes with strong attention to detail
Resolved operational issues through effective cross-department communication

IT Help Desk

Grand Canyon Education

Phoenix, AZ

10.2018 - 04.2021

Delivered hands-on training and guidance to end-users on software, hardware, and network systems, improving user adoption and reducing repeat support requests
Created and maintained internal documentation and step-by-step user instructions to support onboarding and ongoing training needs
Resolved technical issues while educating users, ensuring long-term understanding rather than one-time fixes
Meet or exceed key performance indicators, including first call resolution rates, average response and resolution times, and customer satisfaction scores, while adhering to company policies and security protocols.

Education

Bachelor of Science - Cybersecurity And Information Assurance

Western Governors University

Salt Lake City, UT

Skills

Systems: Windows, macOS, Linux
Active Directory (user management, access control)
Microsoft Office 365 / Google Workspace

Programming: Python, C
Problem Resolution
Time Management