Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Earnesta Mitchell

Winston-Salem,NC

Summary

Highly efficient Customer Service Representative well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

9
9
years of professional experience

Work History

FS Associate

Amazon
01.2022 - 03.2023
  • Worked varied hours to meet seasonal and business needs.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Customer Service Representative

A New View Window Cleaning
03.2014 - 11.2021
  • This job have been doing for many years in between jobs
  • Set appointments ,book keeping, set up jobs for employees, book potential clients, negotiate prices for clients and fill invoices for owner
  • Provided primary customer support to internal and external customers
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Responded to customer requests for products, services and company information
  • Managed over 50 calls per day.

Customer Service Representative/ Driver

Driving Partner
08.2018 - 03.2020
  • Picked up Patrons and brought them to destination safely
  • Established friendships with most and increased customers by 10%
  • Provided primary customer support to internal and external customers
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes

Education

Associate of Arts -

Long Island Beauty School in Beauty Consultant

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Long Island Beauty School

Skills

  • Complaint resolution
  • Report preparation
  • Sales expertise
  • Customer service understanding
  • Customer service standards
  • Customer service and assistance
  • Superior customer service
  • Customer Service and Communication Skills
  • Effective customer service
  • Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities Committed to maintaining professional relationships to increase profitability and drive business results Astute Customer service offering polished communication skills Brings excellent organizational skills and over 10 years of job experience Self-motivated and true team player
  • Sales Expertise
  • Product and Service Sales
  • Stocking and Replenishing
  • Customer Relationship Management
  • Customer Interaction
  • Work Planning and Prioritization
  • Customer Service
  • Excellent Written and Verbal Communication

Additional Information

  • Additional Information , Authorized to work in the US for any employer

Timeline

FS Associate

Amazon
01.2022 - 03.2023

Customer Service Representative/ Driver

Driving Partner
08.2018 - 03.2020

Customer Service Representative

A New View Window Cleaning
03.2014 - 11.2021

Associate of Arts -

Long Island Beauty School in Beauty Consultant

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Long Island Beauty School

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Earnesta Mitchell