Summary
Overview
Work History
Education
Skills
Timeline
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Earth Era

Smyrna

Summary

Seasoned business specialist with 8 years of experience in planning, problem-solving, and managing high caseloads in fast-paced environments. Highly adaptable, organized, and driven professional with a proven track record of successfully navigating complex challenges and driving results. Committed to delivering exceptional solutions, fostering collaboration, and leveraging strong analytical skills to optimize business operations.

Overview

5
5
years of professional experience

Work History

Insurance Analyst

AbbVie Endocrinology
09.2023 - 04.2025
  • Developed a deep understanding of insurance policies, regulations, and procedures to support effective decision-making.
  • Analyzed financial data to determine appropriate coverage levels for clients in life, health, and property insurance, ensuring alignment with their needs.
  • Conducted market research to stay informed on industry trends, identifying opportunities for product development and innovation.
  • Advised clients on policy changes, ensuring full compliance with applicable laws and regulations.
  • Assisted in the development of actuarial models, aiding in pricing strategies and risk assessment.
  • Generated detailed reports on potential risk exposures and recommended strategies to mitigate risks.
  • Identified administrative inefficiencies and implemented cost-saving measures within the insurance product management process.

Government Account Manager

Elevance Health
04.2022 - 10.2023
  • Developed and executed strategies to enhance sales in government accounts, targeting local, state, and federal agencies.
  • Cultivated and maintained strong relationships with key stakeholders within government organizations.
  • Prepared and presented comprehensive proposals for government contracts, ensuring alignment with client needs and regulatory standards.
  • Conducted in-depth analysis of customer needs, resulting in the development of tailored product offerings.
  • Provided technical support and guidance to clients regarding product implementation and usage.
  • Negotiated contract pricing and terms with government agencies, leading to successful renewals and new business.
  • Conducted research on government regulations and compliance requirements to inform sales strategies.

Insurance Analyst

Delta Dental Insurance Company
10.2020 - 02.2022
  • Responded to customer inquiries, providing accurate and timely information on insurance products, services, and policy details.
  • Delivered exceptional customer service, addressing complaints and resolving issues in a professional and efficient manner.
  • Collected and analyzed customer feedback through surveys to identify service improvement opportunities.
  • Managed customer interactions, maintaining detailed records for future reference and quality assurance purposes.
  • Assisted clients with product selection, billing, returns, exchanges, and technical support, ensuring customer satisfaction.
  • Performed administrative tasks, including filing paperwork, updating customer databases, and generating reports to support operational efficiency.

Education

Associate of Science - Business Administration

Georgia State University
Atlanta, GA

Skills

  • Data Analysis & Management
  • Problem Resolution & Troubleshooting
  • Customer Relationship Management
  • Quality Assurance & Compliance
  • Policy analysis
  • Teamwork & Collaboration
  • Claims management

Timeline

Insurance Analyst

AbbVie Endocrinology
09.2023 - 04.2025

Government Account Manager

Elevance Health
04.2022 - 10.2023

Insurance Analyst

Delta Dental Insurance Company
10.2020 - 02.2022

Associate of Science - Business Administration

Georgia State University

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