Eartha Harris
Baltimore,MD
Summary
Patient, friendly and organized senior administrative assistant with experience working in multiple offices. Looking for an opportunity to grow within an organization and improve organizational processes. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
MARY KRAFT STAFFING
01.2022 - 02.2023
- Assists in the preparation of Housing Office HAP payments
- Check registers, portability documents and financial records relating to program participants
- Reconciles and maintains accurate accounting of all incoming portability billing payments
- Prepares paperwork and maintains records and files for requisitions, purchase orders, work orders, stationary supplies and direct payments
- Always ensures confidentiality and discretion
- HR administrative support/md transit administration abacus staffing agemcy
Customer Service Agent
MD Transit Adminstration
01.2018 - 01.2022
- Provides general, with a variety of clerical activities
- Answers incoming calls and forwards them appropriately
- Schedule meetings and conference rooms
- Additional duties as assigned
- Motor vehicle administration abacus staffing agency
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Customer Service Associate
Motor Vehicle Administration
01.2016 - 01.2018
- Explained policy and procedures to customers by way of phone and in person
- Entered information into MVA database
- Provided a high level of customer service ensuring a seamless transaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Examiner
MARYLAND Comptroller
01.2014 - 01.2016
- Followed strict Comptroller guidelines to ensure proper handling of property
- Investigated claims to ensure no fraud detected
- Provided claimants specific instructions regarding website procedures and the filing of necessary documents.
- Collected and graded examinations.
- Interviewed witnesses and consulted police and hospital records for investigation purposes.
Education
BA - BUSINESS ADMINISTRATION
TOWSON UNIVERSITY
H.s diploma - undefined
Eastern High School
Skills
- Highly skilled in delegating tasks, team building, creating positive customer service experiences Well versed in
- Microsoft Office (Excel, PowerPoint, Word Process improvement Scheduling
- Customer Satisfaction
- Issue and Complaint Resolution
- Customer Data Confidentiality
- Customer Care
Timeline
MARY KRAFT STAFFING
01.2022 - 02.2023
Customer Service Agent
MD Transit Adminstration
01.2018 - 01.2022
Customer Service Associate
Motor Vehicle Administration
01.2016 - 01.2018
Examiner
MARYLAND Comptroller
01.2014 - 01.2016
BA - BUSINESS ADMINISTRATION
TOWSON UNIVERSITY
H.s diploma - undefined
Eastern High School
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