Samantha Marte
Bronx,NY
Summary
Highly motivated individual with a passion for delivering excellent customer service. Dynamic leader and bilingual communicator (Spanish/English) enhancing customer relationships. Adept at team building and problem-solving, active listening, and communication, seeking to leverage these abilities in an entry-level position at a forward-thinking company.
Overview
6
6
years of professional experience
Work History
Store Manager
CubeSmart Self Storage
The Bronx, NY
12.2021 - Current
- Developing customer relationships by identifying self-storage needs, and providing appropriate solutions while delivering a 5-star service.
- Interacting face-to-face with customers, providing excellent service,
- Working both independently and on a team, renting self-storage spaces, selling store merchandise, managing the leasing process, accepting payments, completing daily bank deposits, and making courtesy calls to customers regarding late payments.
Sales Associate
Zara
Yonkers, NY
07.2019 - 02.2020
- Selling, restocking and merchandising products
- Manage customer service
- Greeting and assisting the guest
- Maintaining the appearance of the store and the merchandise
- Training other sales associate employees
Team Member
Burger King
Homestead, FL
02.2019 - 06.2019
- Greeted and assisted guest, took guest orders, and prepared orders
- Led customer service care and maintained a clean work environment
Internship - Assistant Manager
Burger King
Homestead, FL
01.2019 - 06.2019
- Learned how to take inventory and fill out paperwork
- Answered phone calls, ensuring customer satisfaction, and took orders
Education
Bachelor of Science - Health Science
Mercy College
Dobbs Ferry, NY05-2027
Superintendent's Diploma of Distinction - Hospitality and Tourism Graduate
Homestead Senior High School
Homestead, FL06.2019
Skills
- Well-versed in Microsoft Office Suite (Word, PowerPoint, Excel)
- Highly skilled leader with skills in delegating tasks, team building, and creating positive customer experiences
- Excellent problem-solving and communication skills, with a focus on customer service
- Bilingual (Spanish/English)
Accomplishments
- Merit Designation, 06/19
- NAFTrack Certified, 05/19
- ServSafe Certified, 02/19
- National Society of High Scholars, 08/18
- Member, DECA, 12/17
- Member, National Honors Society, 2017 - 2019
Timeline
Store Manager
CubeSmart Self Storage
12.2021 - Current
Sales Associate
Zara
07.2019 - 02.2020
Team Member
Burger King
02.2019 - 06.2019
Internship - Assistant Manager
Burger King
01.2019 - 06.2019
Bachelor of Science - Health Science
Mercy College
Superintendent's Diploma of Distinction - Hospitality and Tourism Graduate
Homestead Senior High School
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