Earthenny Vilbar
9691 Monarchs Grove St, Las Vegas,Nevada
Summary
Dynamic and dedicated professional with extensive experience at Philhouse, excelling in customer service and team collaboration. Proven ability to thrive in high-pressure environments while multitasking effectively. Recognized for enhancing customer satisfaction and resolving complaints, contributing to improved loyalty and a welcoming atmosphere. Adaptable and committed to delivering exceptional dining experiences.
Overview
1
1
year of professional experience
Work History
Host, Server and Cashier
Philhouse
Silverado Ranch Blvd.
12.2018 - 07.2019
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Worked with floor team and managers to meet wide range of customer needs.
Education
Associate of Science - Health Care Administration
Eastern Gateway Community College
Steubenville, OHBusiness Administration
Western Leyte College
Ormoc City, Leyte, Philippines Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Task prioritization
- Greeting guests
- Adaptable to change
- Team player mentality
Timeline
Host, Server and Cashier
Philhouse
12.2018 - 07.2019
Associate of Science - Health Care Administration
Eastern Gateway Community College
Business Administration
Western Leyte College