Destiny Phillips
Dorchester,USA
Summary
I am a young professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
Work History
Server, Host, Cashier
Cheesecake Factory
02.2024 - Current
- I served brunch, lunch, and dinner to 100- 200 guests per shift at a national restaurant chain
- While memorizing over 300 menu items, including drinks, appetizers, entrees, rotating specials, and brunch, to give guests customized recommendations
- In addition to swiftly and successfully resolving conflict, it results in guest satisfaction 100 % of the time and even helps guests sign up for rewards
- While making guests feel at home and providing excellent customer service
- Handled cash and card payments while completing take out orders and inventory control
- In addition to seating and greeting guests as they come and leave
Information and Referral Specialists
South Shore Elder Services
06.2024 - 03.2025
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
- Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
- Verified insurance benefits and eligibility for procedures before referring clients.
- Ensured HIPPA was being followed and patients privacy was kept.
Server/ Supervisor
Legal Seafood
05.2022 - 02.2024
- I served lunch, and dinner to 75- 150 guests per shift at a national restaurant chain
- While memorizing over 50 menu items, including drinks, appetizers, entrees, and rotating specials in order to give customized recommendations to guests
- In addition to swiftly and successfully resolving conflict, resulting in guest satisfaction 100 % of the time
- While making guests feel at home and providing excellent customer service
- While also handling server interactions with guests and fulfilling inventory orders
- Helped with assigning roles in restaurant, inventory and managing staff members
Valet Attendant
401 Park Drive
06.2021 - 05.2022
- I helped customers find parking spaces in the facility as well as complete their financial transactions while exiting the parking garage
- I also assisted customers with directions to Fenway Park while cash handling transactions and the flow of the garage.
- In addition to parking cars for customers
Guest Services Associate
European Wax Center
03.2021 - 08.2021
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and trust with the intimate services provided.
- Implemented innovative strategies to improve overall guest experience by soliciting feedback from customers regularly and helped them purchase wax passes and book future appointments.
- Assisted guests with special requests to ensure a memorable stay and exceptional service.
Server
Joe's Bar and Grill
03.2021 - 08.2021
- I served brunch, lunch, and dinner to 75- 150 guests per shift at a national restaurant chain
- While memorizing over 50 menu items, including drinks, appetizers, entrees, and rotating specials in order to give customized recommendations to guests
- In addition to swiftly and successfully resolving conflict, resulting in guest satisfaction 100 % of the time
- All the while enforcing up-to-date COVID-19 Policies including social distancing and cleanliness to ensure employee and guest satisfaction
Host
Lucy's American Tavern
06.2020 - 03.2021
- As a Host at Lucy's American Tavern, I made guest reservations on Open Table and over the phone
- In addition, I took take-out orders for 50 - 100 guests over the phone and online and monitored the take-out orders that were made online by guests
- All the while processing cash payments and seating guests at their preferred locations
- In addition to quoting wait times to guests, restocking the supplies, and checking the bathrooms
Host/ Arcade Attendant
Boston Bowl
12.2018 - 03.2020
- I was a birthday party host and arcade attendant at Boston Bowl
- Where I was responsible for looking after 10 -30 kids at a time
- I would show the kids how to bowl and how to use the games in the arcade
- In addition, I would also take the children's food orders and make sure the children and parents were happy with food, activities, and fun
Emergency Room Discharge Phone Operator
Massachusetts General Hospital
06.2019 - 08.2019
- At Massachusetts General Hospital I was working as an emergency room discharge phone operator during a summer internship
- I would call patients to make sure after they were discharged that they are following their post-op care instructions and made the necessary appointments with their doctors and physical therapists
Education
2 Years of Nursing School - Nursing
University of Massachusetts,Boston
Boston, MABachelor of Arts - Criminal Justice
University Of Massachusetts Boston
Boston, MA12-2024
High School Diploma -
Boston Green Academy
Boston, MA06-2021
Skills
- Exceptional customer service
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Safe food handling
- Time management
- Attention to detail
- Problem-solving
- Critical thinking
- Organizational skills
- Office administration
Accomplishments
- Valedictorian of High School
- Magna Cum Laude College
- Employee of the Month
- Top 5 in Sales and Tip Percentage
- Debate Captin
Timeline
Information and Referral Specialists
South Shore Elder Services
06.2024 - 03.2025
Server, Host, Cashier
Cheesecake Factory
02.2024 - Current
Server/ Supervisor
Legal Seafood
05.2022 - 02.2024
Valet Attendant
401 Park Drive
06.2021 - 05.2022
Guest Services Associate
European Wax Center
03.2021 - 08.2021
Server
Joe's Bar and Grill
03.2021 - 08.2021
Host
Lucy's American Tavern
06.2020 - 03.2021
Emergency Room Discharge Phone Operator
Massachusetts General Hospital
06.2019 - 08.2019
Host/ Arcade Attendant
Boston Bowl
12.2018 - 03.2020
2 Years of Nursing School - Nursing
University of Massachusetts,Boston
Bachelor of Arts - Criminal Justice
University Of Massachusetts Boston
High School Diploma -
Boston Green Academy
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