Easter Leatapo
United Ground Express
Paramount,CA
10
Years of experience
Experienced Lead Dispatcher skilled in coordinating flight schedules and managing communication among airport personnel. Adept at training teams, analyzing data for resource allocation, and implementing strategies that significantly improve response times and customer service.
Detail-oriented professional with strong problem-solving skills and a background in dispatch operations. Demonstrated success in enhancing workflow efficiency and maintaining accurate documentation, committed to delivering high-quality service.
Experienced with coordinating and managing dispatch operations to ensure smooth logistics. Utilizes strong communication and organizational skills to optimize schedules and ensure timely deliveries. Track record of effectively leading teams and adapting to dynamic environments.
Work History
Lead Dispatcher
2 Years 1 Month- Coordinated daily flight schedules to optimize ground operations efficiency.
- Managed communication between airport personnel and airline staff to ensure timely service delivery.
- Oversaw dispatching activities, ensuring compliance with safety regulations and operational standards.
- Trained new team members on dispatch protocols and operational procedures for improved performance.
- Collaborated with management to develop strategies for improving dispatcher response times and customer satisfaction.
- Implemented process improvements that enhanced workflow efficiency and reduced service delays.
- Monitored real-time updates on flight status to proactively address potential disruptions in service.
- Analyzed operational data to identify trends, facilitating informed decision-making for resource allocation.
- Assisted in updating company policies related to dispatch operations, maintaining compliance with industry standards and regulations.
- Managed a team of dispatchers, providing guidance and mentorship to improve overall job performance.
- Maintained accurate records of all dispatched calls ensuring proper documentation is available when needed.
- Enhanced communication between field personnel and the dispatch team by establishing clear protocols and utilizing effective communication tools.
- Reduced errors in dispatch assignments by prioritizing accuracy and attention to detail in all tasks.
Medical Records Clerk
8 Months- Managed electronic health records to ensure accurate and up-to-date patient information.
- Processed incoming medical documentation, verifying completeness and compliance with regulations.
- Implemented improved filing systems that enhanced retrieval efficiency for medical records.
- Trained new staff on procedures for handling sensitive medical data securely.
- Conducted regular audits of medical records for accuracy and adherence to policies.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
- Maintained patient records in compliance with security regulations.
- Responded to patient inquiries to provide information and details of medical records.
Patient Specialist Assistant
2 Years 8 Months- Facilitated patient intake processes, ensuring accurate data collection and documentation.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Managed appointment scheduling, optimizing patient flow and reducing wait times.
- Educated patients on treatment plans and medication adherence, improving health outcomes.
- Managed prescription refill requests efficiently while adhering to medication safety guidelines.
- Ensured smooth patient flow throughout the facility by effectively managing check-ins, room assignments, and discharges.
- Coordinated referrals to specialists, facilitating seamless transitions in care for patients.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Responded to inquiries by directing calls to appropriate personnel.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Resolved customer complaints using established follow-up procedures.
Reservationist
3 Years 5 Months- Coordinated transportation schedules to ensure timely service delivery for clients.
- Managed incoming reservation requests using specialized scheduling software.
- Developed and maintained strong relationships with clients to enhance service satisfaction.
- Trained new staff on reservation processes and customer service protocols.
- Resolved client inquiries and issues promptly, ensuring positive experiences with services offered.
- Analyzed feedback to identify areas for service improvement and implement changes accordingly.
- Demonstrated excellent multitasking skills while juggling multiple phone lines, emails, and walk-in guests simultaneously during peak periods.
- Ensured data accuracy within the reservation system by regularly updating guest profiles, preferences, and special requests.
- Proactively communicated potential availability issues or overbooking concerns with management to find solutions before impacting guest experience.
Education
High School Diploma
Associate of Arts - Early Childhood Care And Education
Certificate - Computerized Jr. Accounting
Skills
Quick decision making
Prioritizing calls
Motivational skills
Data entry
Incident reporting
Dispatching field personnel
Verifying coverage
Scheduling expertise
Customer service
Problem-solving
Time management
Attention to detail
Active listening
Verbal and written communication
Customer relations
Policy enforcement
Delegating work
Maintaining call metrics
Dispatching procedures
Conflict resolution
Timeline
Lead Dispatcher
United Ground Express
07.2024 - CurrentRead More
Medical Records Clerk
San Jose Military Entrance Processing Station (MEPS)
10.2023 - 06.2024Read More
Patient Specialist Assistant
San Mateo Medical Center
10.2020 - 06.2023Read More
Reservationist
Paratransit Services
01.2017 - 06.2020Read More
Fagaitua High School
High School Diploma
Read More
Compton Community College
Associate of Arts from Early Childhood Care And Education
Read More
United Business College
Certificate from Computerized Jr. Accounting
Read More