Easter Marcella
Happy Valley
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
Lead Manage Care Coordinator/Surgery Scheduling - PAS-R
Oregon Health & Science University Department of Urology
04.2023 - Current
- Verification of benefits and Prior authorization submissions
- Assisting patients with questions and resources
- Reviewing of Medical Records
- Understanding of HIPAA
- Epic experienced
- Problem solving of claims and denials
- Surgery Scheduling Coordinator
- Estimate request
- Appeal/Denial case load work
- Creating files in OneNote
- Communication with Insurance companies
- Reviewing Insurance Guidelines and Policies
- Point of contact for Manage Care Team
- Addressing questions and concerns from Urology team
- Providing feedback on workflow improvements
- Advising new staff of workflow, daily system
Surgery Scheduling Coordinator Office supervisor
Oregon Cosmetic and Reconstructive Clinic,Pc
Milwaukie, OR
12.2019 - 04.2024
- New patient scheduling
- Collection of copayments, surgery fees and outstanding bills
- Coordinating surgery with other clinics
- Verification of benefits and Prior authorization submissions
- Assisting patients with questions and resources
- Training of new staff
- Creating Excel and word documents
- Medical Records
- Understanding of Hipaa
- Creating schedule with provider coordinating with Hospital OR
- Problem solving of claims and denials
- Surgery Scheduling Coordinator
- Point of contact for office/hospital
- Supply ordering
- Leading meetings with medical representatives and providers on new insurance policies and protocols
- Billing processing of claims
- Receiving and processing checks and payments
- Fulfilling Records request
- Surgery scheduling through EPIC for providers and patients
- Surgery benefit verification
- Work as a liaison between providers and patients
- Epic Template updating on providers and OR scheduling
Gresham Women's Healthcare, PC
Gresham, OR
05.2017 - 12.2019
- Front office scheduling New and established
- Account insurance and demographic updating
- Benefit verification
- Insurance verification
Medical Record Clerk
Legacy Health Systems
07.2016 - 04.2017
- Processing of all claims
- Calling insurance companies for verification of coverage
- Entering all patient demographic and insurance
- Calling patients for follow up
- Entering denial acceptances into medi tech
- Epic trained
- Medicaid trained
- Billing and coding trained
- Collecting payments on bills
- Sending itemized statements and records to insurance companies
Patient Access Rep
Legacy Mount Hood Medical Center
Gresham, OR
12.2014 - 07.2016
- Admitting all outpatient appointments
- Registering new and existing patients in epic
- Admitting surgery patients
- Reconcile QA and generate department billing
- Accept monies and route to cash control departments
- Problem solves billing concerns
- Refers to the financial counselor as appropriate
- Collect past due balances as appropriate
Education
AAS - business administration
Kaplan College formally Maric College
Vista, CA05-2009
Skills
- Case management
- Documentation
- Patient education
- Organizational skills
Timeline
Lead Manage Care Coordinator/Surgery Scheduling - PAS-R
Oregon Health & Science University Department of Urology
04.2023 - Current
Surgery Scheduling Coordinator Office supervisor
Oregon Cosmetic and Reconstructive Clinic,Pc
12.2019 - 04.2024
Gresham Women's Healthcare, PC
05.2017 - 12.2019
Medical Record Clerk
Legacy Health Systems
07.2016 - 04.2017
Patient Access Rep
Legacy Mount Hood Medical Center
12.2014 - 07.2016
AAS - business administration
Kaplan College formally Maric College