Easter Pate
Aberdeen,North Carolina
Summary
Accomplished Housekeeping Supervisor at Pinehurst Resort, adept in elevating guest satisfaction through meticulous room inspections and staff training in cleaning, sanitation, and guest relations. Spearheaded a team-focused approach, enhancing communication and teamwork, leading to improved cleanliness standards and organizational efficiency. Skilled in chemical handling and customer service, consistently ensuring top-tier service and compliance.
Overview
24
24
years of professional experience
Work History
Housekeeping Supervisor
Pinehurst Resort
07.2000 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Answer phone in office
- Communicated repair needs to maintenance staff.
- Supervisor over public space,houseperson,and room attendance making sure everyone complete they job.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
Education
Scotland High School
Laurinburg, NC06.1993
Skills
- Housekeeping knowledge
- Cleaning and sanitation
- Guest Relations
- Customer service-focused
- Work Inspection
- Staff Training
- Clear Communication
- Team Guidance and Motivation
- Chemical Handling
Accomplishments
I started an a office cleaner,then I was a expedited in office an then a room attendance an now a supervisor
Timeline
Housekeeping Supervisor
Pinehurst Resort
07.2000 - Current
Scotland High School
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