Eastis Guerrero
Hollywood,FL
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
24
24
years of professional experience
Work History
Lead Support Manager/Student Center
American Heritage School
Plantation, Florida
08.2021 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Organized events for incoming freshmen, such as orientation sessions and campus tours.
- Ensured compliance with all relevant rules and regulations.
- Oversaw day-to-day operations of the company while coordinating with staff members.
Customer Service Representative
Salon Menage
Pembroke Pines, Florida
02.2013 - 06.2019
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Police Records Specialist
Miami-Dade Police Department
Miami, FL
08.2006 - 01.2013
- Monitored the status of open cases ensuring that all actions are taken in a timely manner.
- Entered data into a variety of software programs including Microsoft Office Suite applications.
- Reviewed case files for accuracy prior to submitting them to court or other law enforcement agencies.
- Collaborated with other departments within the agency to ensure accurate record-keeping practices were followed.
- Responded promptly to public requests for copies of police reports via email or phone calls.
- Ensured that confidential information is handled properly according to applicable laws.
- Scanned documents into a digital imaging system to store electronically.
Customer Service Representative
PRECISION RESPONSE CORPORATION
Miami, Florida
03.2001 - 08.2006
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Cosmetology
Miami Lakes Educational Center And Technical College
Hialeah, FL06-2004
High School Diploma -
Miami Northwestern Senior High School
Miami, FL06-1994
Skills
- Complaint resolution
- Scheduling
- Report Generation
- Consultative Sales
- Appointment Scheduling
- Paperwork Processing
- Data Entry
- Call Management
- Inbound and Outbound Calling
Timeline
Lead Support Manager/Student Center
American Heritage School
08.2021 - Current
Customer Service Representative
Salon Menage
02.2013 - 06.2019
Police Records Specialist
Miami-Dade Police Department
08.2006 - 01.2013
Customer Service Representative
PRECISION RESPONSE CORPORATION
03.2001 - 08.2006
Cosmetology
Miami Lakes Educational Center And Technical College
High School Diploma -
Miami Northwestern Senior High School
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