Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Bernard Scott

Undergraduate
West Chester,PA

Overview

4
4
years of post-secondary education
1
1
Language

Work History

Technology Support Center Student Consultant

University Of Scranton
Scranton, PA
10.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Education

Bachelor of Science - Computer Science

University of Scranton
Scranton, PA
09.2021 - Current

High School Diploma -

Bishop Shanahan High School
Downingtown, PA
08.2017 - 06.2021

Skills

Creative problem solving

Professional telephone demeanor

Technical Support

Complaint resolution

Accomplishments

  • Added to the University of Scranton's Fall 2021 Dean's List

Timeline

Technology Support Center Student Consultant

University Of Scranton
10.2021 - Current

Bachelor of Science - Computer Science

University of Scranton
09.2021 - Current

High School Diploma -

Bishop Shanahan High School
08.2017 - 06.2021
Bernard ScottUndergraduate