Bernard Scott
Undergraduate
West Chester,PA
Overview
4
4
years of post-secondary education
1
1
Language
Work History
Technology Support Center Student Consultant
University Of Scranton
Scranton, PA
10.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Education
Bachelor of Science - Computer Science
University of Scranton
Scranton, PA 09.2021 - Current
High School Diploma -
Bishop Shanahan High School
Downingtown, PA 08.2017 - 06.2021
Skills
Creative problem solving
Professional telephone demeanor
Technical Support
Complaint resolution
Accomplishments
- Added to the University of Scranton's Fall 2021 Dean's List
Timeline
Technology Support Center Student Consultant
University Of Scranton
10.2021 - Current
Bachelor of Science - Computer Science
University of Scranton
09.2021 - Current
High School Diploma -
Bishop Shanahan High School
08.2017 - 06.2021