Kaitlyn Meadows
Pensacola,FL
Summary
Dynamic IT Support Contact with a proven track record at Santa Rosa County School District, excelling in technical troubleshooting and process optimization. Adept at managing ticket systems and enhancing workflow efficiency, while demonstrating strong problem resolution skills. Committed to delivering exceptional support and fostering effective communication across teams.
Overview
10
10
years of professional experience
Work History
Information Technology Support Specialist
Santa Rosa County School District
08.2022 - Current
- Used ticketing systems to manage and process support actions and requests.
- Tested new software and hardware prior to deployment.
- Installed and configured operating systems and applications.
- Gained extensive knowledge in data entry, analysis and reporting.
Mortgage Loan Closer
Zillion Technologies/Navy Federal
06.2021 - 07.2022
- Reviewed mortgage documents for accuracy, which included title abstract and insurance forms.
- Communicated closely with inter-company staff members to promote quick and effective loan workflow.
- Followed up with clients on missing loan documents, providing guidance on best way to move forward.
- Researched and updated industry knowledge on changing legislation and regulations.
Mortgage Specialist
North Shore Bank
10.2020 - 05.2021
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Confirmed applicants met lender requirements to repay loans by reviewing applications to determine eligibility.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
Mortgage Support Specialist
Zillion Technologies/Navy Federal
12.2019 - 08.2020
- Reviewed loan files and updated to match current standards.
- Worked with underwriters to fix application problems and resolve issues.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Consulted with outside vendors to identify and resolve loan closing issues.
Waitress
Chet's Seafood, Cosse's Place, Cheddars Scratch Kitchen
01.2017 - 11.2019
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Proved successful working within tight deadlines and a fast-paced environment.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Cashier
Winn Dixie Supermarket
09.2015 - 07.2016
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
Education
Bachelor of Science - Cyber Security
Pensacola State College
Pensacola12.2025
Skills
- Technical troubleshooting
- Ticket management
- MS office proficiency
- Problem resolution
- Process optimization
- Creative problem solving
Timeline
Information Technology Support Specialist
Santa Rosa County School District
08.2022 - Current
Mortgage Loan Closer
Zillion Technologies/Navy Federal
06.2021 - 07.2022
Mortgage Specialist
North Shore Bank
10.2020 - 05.2021
Mortgage Support Specialist
Zillion Technologies/Navy Federal
12.2019 - 08.2020
Waitress
Chet's Seafood, Cosse's Place, Cheddars Scratch Kitchen
01.2017 - 11.2019
Cashier
Winn Dixie Supermarket
09.2015 - 07.2016
Bachelor of Science - Cyber Security
Pensacola State College
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