Easton Murphy
Bend,OR
Summary
A dynamic professional with a proven track record at Eagle Crest Resort, I excel in pro shop management and fostering teamwork. My initiatives significantly enhanced customer satisfaction and operational efficiency, leveraging skills in customer relationship management and meticulous attention to detail. Achieved notable improvements in staff performance and inventory control, underscoring a commitment to professionalism and collaborative success.
Overview
1
1
year of professional experience
Work History
Inside Golf Operations
Eagle Crest Resort
02.2024 - Current
- Collaborated with maintenance team to ensure optimal playing conditions on the golf course.
- Managed merchandise inventory for the pro shop, ensuring adequate stock levels and accurate recordkeeping.
- Trained new staff members on company policies, procedures, and customer service standards, resulting in improved overall performance.
- Developed and implemented new policies and procedures to increase efficiency in golf operations.
- Oversaw daily revenue reporting and cash management, ensuring accuracy and accountability within the department.
- Enhanced guest satisfaction through diligent oversight of customer service and prompt resolution of issues.
- Maintained accurate records of membership data, facilitating efficient communication with members regarding events and promotions.
Education
PGA Associate Program
Qualifying Level, Awaiting PAT
Business Managment & Marketing
Lane Community College
Eugene, ORSkills
- Membership sales
- Pro shop management
- Customer service
- Customer relationship management
- Professionalism
- Teamwork and collaboration
Timeline
Inside Golf Operations
Eagle Crest Resort
02.2024 - Current
PGA Associate Program
Qualifying Level, Awaiting PAT
Business Managment & Marketing
Lane Community College
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