Easton Palomino
Scottsdale,AZ
Summary
Strategic Customer Service Sales Representative committed to driving consistent customer and revenue growth with strong networking and prospecting skills. Skillful in converting leads into customers, keeping accounts serviced and maintaining competitive sales numbers. Excellent relationship-building, communication and multitasking abilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales and Support Specialist
Parsons Xtreme Golf
Scottsdale , AZ
07.2021 - Current
- Provided customers with detailed product knowledge to help them make informed purchasing decisions.
- Assessed customer preferences and measurements to determine the proper size and fit for their golf clubs.
- Created detailed reports of all service activities through salesforce for team visibility and manager review.
- Provided excellent customer service by answering questions, addressing concerns, and resolving complaints Via phone and email inquiries.
- Provided customer service support related to order tracking, returns, and warranties.
Outside Service Attendant
McDowell Mountain Golf Course
Scottsdale, AZ
11.2020 - 11.2021
- Assists members with golf bags, loading and unloading onto carts, club-cleaning service, and maintains bag storage system.
- Provides carts for member and guest play by bringing them to cart staging area, and returning them to cart storage free of debris, towels, scorecards, etc.
- Ensures a pleasant visit for each guest; maintains effective guest relations.
- Performs special projects delegated by management.
Client Relations Representative
Vanguard
Scottdale, AZ
02.2020 - 11.2020
- Partnered with cross-functional internal teams to create u customer experience and meet clients' investment needs.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Managed high volumes of inbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
- Identified consumer needs, clarified information and researched issues to provide alternative solutions.
Financial Representative
Western & Southern Life
Gilbert , AZ
04.2019 - 03.2020
- Assessed individual clients' financial situations to develop strategic financial planning solutions.
- Performed extensive analytical calculations, including complete audit of each mutual fund to identify highest possible results.
- Assessed clients for retirement planning and investment opportunities and recommended products and financial strategies to meet needs.
- Proactively identified and solved complex strategy problems impacting wealth management and business direction.
- Developed and managed growth-oriented business and marketing plans.
Supervising Agent
American Income Life Insurance Company
Tempe, AZ
01.2018 - 03.2019
- Fulfilled administrative duties, including completing and filing paperwork and setting appointment with prospecting clients.
- Developed and executed client referral system to gain quality sales leads
- Met with prospects and existing clients and demonstrated products and services to close gaps in clients' coverage's whiles growing company sales and maintaining sales quality.
Personal Line
Palomino Insurance Agency
Scottsdale, AZ
05.2014 - 01.2018
- Assisted clients in understanding their available options and helped them select the right coverage's for their needs.
- Acknowledge customer issues and resolved problems quickly and efficiently.
- Contacted existing and new customers to discover their needs and to explain how certain products have be useful to them.
Education
Deer Valley High School
Glendale, AZ05-2016
Some College (No Degree) - Business Administration and Management
University of Arizona
Tucson, AZSkills
- Customer Relations
- Resource Allocation
- Quality Assurance
- Supply Management
- Sales Reporting
- Market Research
- Lead Generation
- Upselling strategies
- Salesforce master
- Marketing campaigns
- Sales experience
Accomplishments
- Million Dollar sales club for PXG
Certification
- Currently hold my 6 and 63 License
- Previously licensed Life and Health License
- Previously Held Series 7 License
Timeline
Sales and Support Specialist
Parsons Xtreme Golf
07.2021 - Current
Outside Service Attendant
McDowell Mountain Golf Course
11.2020 - 11.2021
Client Relations Representative
Vanguard
02.2020 - 11.2020
Financial Representative
Western & Southern Life
04.2019 - 03.2020
Supervising Agent
American Income Life Insurance Company
01.2018 - 03.2019
Personal Line
Palomino Insurance Agency
05.2014 - 01.2018
Deer Valley High School
Some College (No Degree) - Business Administration and Management
University of Arizona
- Currently hold my 6 and 63 License
- Previously licensed Life and Health License
- Previously Held Series 7 License
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