ALLISON RENEE DUNCAN
Jonesville,LA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Driven Front Desk Clerk highly skilled in managing schedule, telephone calls and customer inquiries.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Clerk
Catahoula Parish School Board
Harrisonburg, LA
06.2015 - 08.2015
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted visitors and customers upon arrival, offered assistance and answered questions.
Sales Associate
Walmart
Pineville, LA
06.2017 - 08.2017
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
Direct Service Worker
Ace Care Giving Services
Jonesville , LA
08.2018 - 10.2019
- Maintained clean, safe and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Education
CTC Customer Service Representative -
Central Louisiana Technical Community College - Alexandria
Alexandria, LA05.2021
CTS BOT Certificate in Medical Office Specialist -
Central Louisiana Technical Community College - Alexandria
Alexandria, LA05.2021
Associate of Applied Science - Business Office Administration
Central Louisiana Technical Community College - Alexandria
Alexandria, LA05.2021
TD Business Technology -
Central Louisiana Technical Community College - Alexandria
Alexandria, LA05.2021
High School Diploma -
Harrisonburg High School
Harrisonburg, LA05.2012
Skills
- PROFESSIONAL SKILLS
- Employee Training and Development
- Talent Acquisition
- ADDITIONAL RELEVANT SKILLS
- Full cycle recruitment process, E-Verify, background checks, Employment References
- Experienced in the processing of automated time keeping
- Guest Registration
- Multi-Line Phone Systems
- Data Input Software
- Microsoft PowerPoint
Certification
- Certified Medical Administrative Assistant
Timeline
Direct Service Worker
Ace Care Giving Services
08.2018 - 10.2019
Sales Associate
Walmart
06.2017 - 08.2017
Front Desk Clerk
Catahoula Parish School Board
06.2015 - 08.2015
CTC Customer Service Representative -
Central Louisiana Technical Community College - Alexandria
CTS BOT Certificate in Medical Office Specialist -
Central Louisiana Technical Community College - Alexandria
Associate of Applied Science - Business Office Administration
Central Louisiana Technical Community College - Alexandria
TD Business Technology -
Central Louisiana Technical Community College - Alexandria
High School Diploma -
Harrisonburg High School
Similar Profiles
NyAshia RichardsonNyAshia Richardson
Substitute Teacher at Catahoula parish school boardSubstitute Teacher at Catahoula parish school board
Stacey LeFebvreStacey LeFebvre
Secretary/Treasurer at Catahoula Parish Police JurySecretary/Treasurer at Catahoula Parish Police Jury
Kristy ParksKristy Parks
Chief Operations Officer at Catahoula Parish Hospital District #2Chief Operations Officer at Catahoula Parish Hospital District #2