Love my family, Love anything travel related Like to hike, bike and enjoy nature I play and coach volleyball
Mark Mainka
Service Engineer
Pewaukee,WI
Summary
Energetic Field Service Engineer with 10-year background performing Equipment repairs, installations, and troubleshooting. Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair and training services.
Overview
30
30
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Field Service Engineer
Seal Analytical
Mequon, WI
10.2018 - Current
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in discrete and segmented flow analyzer systems.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Managed maintenance data records and tracked service information for reference.
- Trained personnel to align objectives, strengthen competencies and standardize operations.
- Managed on-site and off-site installation, repair, maintenance and test tasks.
- Discussed and recommended service options with customers and explained costs involved.
Field Service Technician
Retail Data Systems
Pewaukee, WI
11.2008 - 09.2018
- Worked frequently with point of sale systems to complete knowledgeable inspections and skilled repairs and installations.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $20,000.
- Provided technical support to troubleshoot, repair and maintain full Point of sale systems which include: Computers, monitors, headset systems, camera systems, digital display boards, credit card machines, scanners and scanner/scales
- Configured hardware, devices and software to set up work stations for employees.
Service Manager
Mainka Enterprises, LLC
Pewaukee, WI
01.2007 - 07.2008
- Purchasing manager for all parts needed for truck service jobs, maintained inventories using microsoft office applications
- Inspected rental equipment before and after rentals, marking changes in conditions and charging customers when necessary.
- Followed up with customers during and after installations to verify satisfaction.
- Met with customers to discuss service needs and offer available solutions.
- Kept rental records in Microsoft Access, accurately detailing customer information, payment processes and equipment conditions.
Aircraft Dispatcher
Midwest Airlines
Oak Creek, WI
05.1997 - 01.2007
- Monitored movement of aircraft to minimize delays and maximize safety.
- Monitored flight and duty times, coordinated schedules and recorded changes in master schedule.
- Followed FAR121 rules and prepared flight releases one hour prior to each flight departure.
- Evaluated weather trends along routes and notified flights of adverse weather conditions.
- Recorded flight status changes on aircraft schedule log and verified crew coverage for all flights.
Delivery Driver
Best Buy
Waukesha, WI
09.1993 - 05.1997
- Completed on-time appliance deliveries by choosing best and most efficient routes.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Created and submitted delivery and DOT logs.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
Crawford Tree & Landscape
Landscaper
Milwaukee, WI
06.1991 - 09.1993
- Planted bulbs, trees, bushes and flowers for residential and commercial clients.
- Mulched gardens, placed sod and adjusted soils to provide optimal growth potential.
- Used trimmers and chainsaws for grounds maintenance, brush clearing and tree removal and thinning.
- Operated skid steers, Brush chippers and Aerial lift equipment
Education
High School Diploma -
Wauwatosa West High School
Wauwatosa, WI 09.1987 - 06.1990
Associate of Science - Fire Science
Milwaukee Area Technical College
Milwaukee, WI 09.1996 - 06.1998
Associate of Science - Emergency Medical Technology
Waukesha County Technical College
Pewaukee, WI 09.1998 - 06.1999
Skills
Testing and calibration
Technical Support
Repairing Computers
Systems Analysis
Employee training
Performance testing
Equipment installation and repair
Mechanical troubleshooting
Diagnostics and troubleshooting
Accomplishments
- Assistant Pastor at a local church for 24 years
- Led the music department: Played Piano and keyboards for many years
- Taught Bible studies
- Elected to the Board of Directors for this same church.
Certification
Aircraft Dispatcher
Interests
Timeline
Field Service Engineer
Seal Analytical
10.2018 - Current
Field Service Technician
Retail Data Systems
11.2008 - 09.2018
Service Manager
Mainka Enterprises, LLC
01.2007 - 07.2008
Associate of Science - Emergency Medical Technology
Waukesha County Technical College
09.1998 - 06.1999
Aircraft Dispatcher
Midwest Airlines
05.1997 - 01.2007
Associate of Science - Fire Science
Milwaukee Area Technical College
09.1996 - 06.1998
Delivery Driver
Best Buy
09.1993 - 05.1997
Crawford Tree & Landscape
Landscaper
06.1991 - 09.1993
High School Diploma -
Wauwatosa West High School
09.1987 - 06.1990