Taylor Nolan
Gilbert,AZ
Summary
Results-driven Operations Manager with a proven track record in project implementation and completion. Skilled in enhancing productivity and optimizing workflows through effective communication and leadership. Expertise includes demand forecasting, capacity planning, and resolving bottlenecks to ensure timely production. Detail-oriented and highly organized, with strong problem-solving abilities and a commitment to efficient data collection, cost-effective budgeting, and cross-functional collaboration
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Manager
Hims & Hers Pharmacy
01.2024 - Current
- Lead and oversee daily operations of Pharmacy and Fulfillment, ensuring efficient production and adherence to schedules.
- Supervise and lead teams of managers, leads, and pharmacy technicians, ensuring optimal performance and productivity.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Identify and resolve production issues by developing corrective actions to prevent delays and ensure continuous improvement.
- Create and implement policies and procedures to standardize processes and improve operational efficiency across the network.
- Develop and track key performance indicators (KPIs) to meet capacity, demand, and quality standards.
- Drive continuous improvement initiatives focused on increasing productivity, reducing costs, and improving processes.
- Lead labor planning, balancing resources to ensure effective staffing and operational throughput.
- Collaborate with Maintenance and Engineering teams to implement innovative solutions that drive productivity and increase capacity.
- Ensure consistent adherence to productivity and quality benchmarks.
- Increased profit by streamlining operations.
Area Manager
Amazon Pharmacy
05.2020 - 12.2024
- Oversaw Operations: Managed operations for a top online retailer, leading 6 managers and 200 personnel across departments
- Optimized Labor Forecasting: Developed and implemented labor forecasting models to accurately predict staffing needs, aligning workforce levels with operational demand and improving scheduling efficiency.
- HR Leadership: Coached managers, developed a talent acquisition pipeline, and streamlined HR processes.
- Enhanced Customer Communication: Revamped strategies, reducing prescription cycle time by 57.3% and boosting productivity by 43%.
- Finance Coordination: Partnered with the Finance department to analyze financial data, develop budgets, and drive strategic decision-making, ensuring alignment with organizational goals and optimizing resource allocation.
- Project Management: Facilitated critical projects, aligned stakeholders, and made data-driven decisions.
- Performance Improvement: Managed multiple projects, adhered to deadlines, and developed corrective action plans based on performance data.
Team Lead
Amazon Pharmacy
05.2018 - 05.2020
- Enhanced Employee Relations: Fostered positive relationships through effective communication, development, and coaching.
- Improved Processes: Developed and implemented policies and process improvements to boost productivity and customer satisfaction.
- Optimized Staffing: Applied strategic staffing to meet production goals.
- Managed Projects: Created and executed project plans with timelines, delegated tasks, and met deadlines.
- Ensured Compliance: Mitigated regulatory risks by clarifying policies and procedures, improving quality and compliance.
- Managed Scheduling: Managed employee schedules, processed time off requests, and arranged coverage for short shifts to ensure seamless operations.
Team Lead
Sarouja Pharmacy
05.2015 - 05.2018
- Organize and prioritize incoming work orders, optimize team work flows and resources to handle dynamic demands
- Mentor and train employees on correct processes and procedures to align with federal and state guidelines.
Education
Bachelor of Science - Biochemistry
Arizona State University
Tempe, AZ05-2018
Skills
- Advanced Planning
- Analytical Skills
- Business Operations Proficiency
- Data Manipulations (Including Pivot Tables)
- Deadline Management
- Demand Forecasting
- Detail Oriented
- Exceptionally Organized
- Performance Improvement
- Problem-Solving
- Scheduling Optimization
- Strong Written and Verbal Communication Skills
Certification
- Arizona State Board of Pharmacy- CPhT
- Pharmacy Technician Certification Board (PTCB)
- Lean White Belt Certification - in progress
Timeline
Operations Manager
Hims & Hers Pharmacy
01.2024 - Current
Area Manager
Amazon Pharmacy
05.2020 - 12.2024
Team Lead
Amazon Pharmacy
05.2018 - 05.2020
Team Lead
Sarouja Pharmacy
05.2015 - 05.2018
- Arizona State Board of Pharmacy- CPhT
- Pharmacy Technician Certification Board (PTCB)
- Lean White Belt Certification - in progress
Bachelor of Science - Biochemistry
Arizona State University
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