Evelyn Alamo
Fitchburg,MA
Summary
Compassionate medical assistant with experience in patient hygiene assistance, behavioral management, and effective communication. Proven ability to coordinate patient care and maintain HIPAA compliance, ensuring a supportive environment for patients and families.
Overview
6
6
years of professional experience
1
1
Certification
Work History
PCA
Health Alliance Umass
Leominster, MA
08.2025 - Current
- Monitored vital signs and reported changes to nursing staff.
- Maintained cleanliness and organization of patient areas to promote hygiene.
- Supported mobility by assisting with transfers and ambulation exercises.
- Documented patient care activities accurately in electronic health records.
- Collaborated with healthcare team members to enhance patient care plans.
- Educated patients and families on routine care practices for improved outcomes.
- Responded promptly to patient needs, fostering a supportive environment.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
Medical Assistant
CareWell Urgent Care
Fitchburg, MA
08.2024 - Current
- Assisted in patient intake and triage processes to ensure timely care delivery.
- Administered medications and injections as directed by healthcare providers, following safety protocols.
- Educated patients on treatment plans and medication usage, enhancing patient understanding and compliance.
- Maintained accurate electronic health records (EHR), ensuring data integrity and confidentiality.
- Supported laboratory procedures by collecting samples and performing basic tests under supervision.
- Trained new staff on office procedures, enhancing team competency and service quality.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Medical Assistant
Community Health Connections
Fitchburg, MA
04.2021 - 08.2024
- Collaborated with medical team to coordinate patient referrals and follow-up appointments effectively.
- Streamlined administrative tasks, including scheduling appointments and managing patient flow efficiently.
- Performed medical records management, including filing, organizing and scanning documents.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Improved patient immunization rates by providing efficient and accurate administration of vaccines.
- Safely administered flu and pneumonia vaccinations, providing education to customers on vaccines, dosage, indications, precautions, contraindications and potential side effects.
Medical Referral Specialist
Community Health Connections
Fitchburg, MA
02.2020 - 04.2021
- Coordinated patient referrals to specialists, ensuring timely access to necessary healthcare services.
- Managed electronic health records to maintain accurate and up-to-date patient information.
- Collaborated with healthcare providers to streamline referral processes and improve communication.
- Trained new staff on referral protocols and effective use of health information systems.
- Developed and implemented strategies to reduce wait times for specialist appointments.
- Scheduled appointments with specialists on behalf of clients.
- Followed up with clients and specialists to inquire about experience and collect reports.
- Obtained prior authorization for MRI, CT scans procedures.
Education
High School Diploma -
Adlai E Stevenson High School
The Bronx, NYSkills
- Personal hygiene assistance
- Behavioral management
- HIPAA compliance
- End-of-life care
- Diabetes management
- Medical terminology
- Administering vaccines
- Blood collection techniques
- Venipuncture
- Patient preparation
- Specimen labeling procedures
- Order of draw
Certification
- Licensed BLS 10/2025-10/2027
- CPR, National CPR Foundation - 10/26/2025-10/2027
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
PCA
Health Alliance Umass
08.2025 - Current
Medical Assistant
CareWell Urgent Care
08.2024 - Current
Medical Assistant
Community Health Connections
04.2021 - 08.2024
Medical Referral Specialist
Community Health Connections
02.2020 - 04.2021
High School Diploma -
Adlai E Stevenson High School