Eben Cesar
West Palm Beach,FL
Summary
Results-driven IT professional with years of experience in technical support, cloud infrastructure, and systems analysis. Proven expertise in AWS/Azure cloud services, network configuration, and quality assurance of IT systems along with repairs and troubleshooting in hardware and software. Adept at troubleshooting complex hardware/software issues, improving processes, and ensuring high customer satisfaction. Strong analytical thinker with excellent communication skills, able to bridge technical solutions with business needs and uphold security best practices in all projects.
Overview
5
5
years of professional experience
1
1
Certification
Work History
AT&T Mobility Technical Support
AT&T Communications
Boca Raton, FL
08.2025 - Current
- Implemented troubleshooting procedures for phones, routers, and desktop systems to enhance technical support for first responders.
- Executed timely upkeep and emergency repairs of cellular devices to support critical communication for first responders.
- Evaluated cell tower performance and integrity to support reliable telecommunications operations.
- Diagnosed and repaired technical network connection problems to ensure seamless operation of camera and printer systems.
Tech Repair
Bluum Technologies
Irving, TX
04.2023 - 06.2025
- Diagnosed and resolved hardware issues in desktops and laptops to maintain operational efficiency.
- Executed repairs on gaming consoles to restore functionality and enhance user experience.
- Performed comprehensive desktop reimaging to streamline operations and improve device functionality.
- Configured and integrated laptops into organizational domains.
Computer Technician
Dell Technology
irving, texas
08.2021 - 01.2023
- Troubleshoot and repaired desktop and laptop computers (hardware and OS), performing upgrades and maintenance that reduced downtime for end-users.
- Provided responsive IT support and customer service, diagnosing PC issues and resolving software/hardware malfunctions in a timely manner..
- Managed network configurations including VLANs for pxe image booting.
Cloud Engineer
QuickStart(intern)
Arlington, Texas, Texas
01.2021 - 01.2023
- Design and deploy cloud infrastructure on AWS and Azure, implementing solutions across IaaS, PaaS, and SaaS models to meet diverse client needs.
- Monitor and manage cloud resources with a focus on cost control and optimization, helping clients reduce cloud expenses without compromising performance.
- Perform regular cloud environment maintenance, including updates and security patches, to ensure high availability and compliance with best practices.
- Lead customer cloud migration projects, transitioning on-premise systems and data to cloud platforms with minimal downtime and thorough post-migration support.
- Collaborate with clients and cross-functional teams to analyze business requirements and tailor cloud solutions that improve efficiency and scalability.
Education
Bachelor of Science - Information Technology: cyber security
Western Governors University
Salt Lake City, UT10.2027
Associate of Applied Arts - General Studies
Palm Beach State College
Lake Worth, FL05.2017
Skills
- Software Installation
- Software Troubleshooting
- Data Backup
- Data Recovery
- Cloud Computing
- System Upgrades
- Help Desk Support
- Firewall Configuration
- Network Troubleshooting
- Hardware Maintenance
- System Monitoring
- System Integration
- End-User Support
- Data Management
- System Optimization
- System Troubleshooting
- WAN/LAN Management
- domain configurationn
Certification
Cloud Engineering Certificate – University of Texas at Arlington (UTA) (Completed 2022)
Timeline
AT&T Mobility Technical Support
AT&T Communications
08.2025 - Current
Tech Repair
Bluum Technologies
04.2023 - 06.2025
Computer Technician
Dell Technology
08.2021 - 01.2023
Cloud Engineer
QuickStart(intern)
01.2021 - 01.2023
Associate of Applied Arts - General Studies
Palm Beach State College
Bachelor of Science - Information Technology: cyber security
Western Governors University