Eben Cesar
West Palm Beach,FL
Summary
Versatile IT specialist with strengths in cloud engineering, network troubleshooting, and hardware/software repair. Combines system maintenance, configuration work, and customer support to resolve issues quickly, support reliable operations, and adapt technical solutions to business and field requirements.
Overview
1
1
Certification
6
6
years of professional experience
Work History
AT&T Mobility Technical Support
AT&T Communications
08.2025 - Current
- Implemented troubleshooting procedures for phones, routers, and desktop systems, and laptops to enhance technical support for first responders.
- Executed timely upkeep and emergency repairs of cellular devices to support critical communication for first responders.
- Evaluated cell tower telemetry and backhaul integrity, analyzing system performance metrics to secure robust, high-availability telecommunications across distributed operational areas.
- Provisioned and optimized network core infrastructure, actively managing DHCP scope allocations, executing DNS configurations, and auditing LAN/WLAN topologies to eliminate network latency and configuration drift.
- Analyzed cellular infrastructure metrics, auditing tower performance and link integrity to preserve network reliability across vast coverage zones.
Computer Technician
Dell Technology
09.2023 - 01.2025
- Troubleshoot and repaired desktop and laptop computers (hardware and OS), performing upgrades and maintenance that reduced downtime for end-users.
- Provided responsive IT support and customer service, diagnosing PC issues and resolving software/hardware malfunctions in a timely manner..
- Managed network configurations including VLANs for pxe image booting.
- Performed system re-imaging to restore operating system functionality.
- windows 10
- switch configuration(LACP, POE,STP, SWITCH INTERFACE)
Cloud Engineer
QuickStart(intern)
01.2021 - 01.2023
- Design and deploy cloud infrastructure on AWS and Azure, implementing solutions across IaaS, PaaS, and SaaS models to meet diverse client needs.
- Monitor and manage cloud resources with a focus on cost control and optimization, helping clients reduce cloud expenses without compromising performance.
- Perform regular cloud environment maintenance, including updates and security patches, to ensure high availability and compliance with best practices.
- Lead customer cloud migration projects, transitioning on-premise systems and data to cloud platforms with minimal downtime and thorough post-migration support.
- Collaborate with clients and cross-functional teams to analyze business requirements and tailor cloud solutions that improve efficiency and scalability.
Education
Bachelor of Science - Information Technology: cyber security
Western Governors University
Salt Lake City, UT10-2028
Associate of Applied Arts - General Studies
Palm Beach State College
Lake Worth, FL05-2017
Skills
- Hardware repair
- software repair
- Networking
- Network troubleshooting
- Service now
- Sap
Certification
- Cloud Engineering Certificate – University of Texas at Arlington (UTA) (Completed 2022)
COMPTIA A+
Candidate ID: COMP001022535275
COMPTIA NETWORK+
Candidate ID: COMP001023133961
Timeline
AT&T Mobility Technical Support
AT&T Communications
08.2025 - Current
Computer Technician
Dell Technology
09.2023 - 01.2025
Cloud Engineer
QuickStart(intern)
01.2021 - 01.2023
Bachelor of Science - Information Technology: cyber security
Western Governors University
Associate of Applied Arts - General Studies
Palm Beach State College