EBEN ROGERS
Las Vegas,NV
Summary
Accomplished Project Manager with expertise in operational readiness and change management within Sales & Service environments. Led cross-functional initiatives by developing structured project plans, stakeholder communications, and training coordination. Leveraged frontline sales and operational knowledge to ensure effective launch readiness and post-launch reinforcement.
Overview
26
26
years of professional experience
Work History
Project Manager II
Cox Communications
01.2024 - 01.2026
- Led projects supporting Sales & Service operational readiness for process, policy, pricing, product, and tool changes.
- Assessed business and representative impacts to identify readiness needs, risks, dependencies, and adoption opportunities, ensuring alignment with project goals.
- Built project plans, timelines, communications, training coordination, and launch-readiness activities across cross-functional stakeholders.
- Partnered with Sales, Retail, Care, Retention, Product, Operations, Learning & Development, and leadership teams to align deliverables and launch expectations.
- Developed stakeholder updates, leader discussion materials, launch communications, and post-launch reinforcement strategies to facilitate successful project implementation.
Sr. Sales Support Specialist
Cox Communications
01.2022 - 01.2024
- Led performance effectiveness for Cox Mobile project, coaching Sales, Retail, and Retention channels to enhance team capabilities.
- Designed and executed project plans to improve operational processes and ensure seamless delivery of key milestones.
- Collaborated with cross-functional teams on readiness efforts, ensuring training, communications, stakeholder updates, and launch support were executed effectively.
- Oversaw project timelines, resources, deliverables, and feedback mechanisms to ensure successful project completion.
Inbound Sales Representative
Cox Communications
01.2019 - 01.2022
- Led sales efforts by addressing customer product, service, and account needs, enhancing overall customer satisfaction.
- Served as a leading Sales performer supporting customers with product, service, and account needs.
- Acted as SME/Coach for escalations and supported the SEC Chat channel.
Inbound Retention Representative
Cox Communications
01.2018 - 01.2019
- Enhanced customer retention by conducting needs-based conversations, resolving account issues, and recommending tailored solutions.
- Coached new hires in RSA classes and supported peer development and escalations.
- Retained Cox Communications customers by addressing service concerns and account questions.
- Reviewed billing details and explained Cox Communications charges clearly.
- Offered Cox Communications plan options aligned with customer needs and budgets.
Store Manager
Cricket Wireless
01.2017 - 01.2018
- Increased store profitability by 15% through strategic marketing initiatives and optimized scheduling.
- Oversaw daily operations, ensuring effective inventory control, accurate payroll processing, high customer satisfaction, and aligned team performance.
- Managed daily store operations for Cricket Wireless retail location.
- Coached sales associates on wireless plans, devices, and customer needs.
- Scheduled staff coverage and monitored store floor activity.
Project Manager
BlackBerry/LiveProfile
01.2013 - 01.2017
- Directed digital initiatives that aligned project outcomes with organizational goals, enhancing strategic focus.
- Designed and executed strategies to boost engagement and adoption of new product features, improving user experience.
- Partnered with cross-functional teams to manage project timelines, resources, and deliverables, ensuring alignment with stakeholder priorities.
Store Manager
PETCO
01.2008 - 01.2013
- Led operational strategies that drove sales growth and streamlined cost management.
- Collaborated with corporate teams to develop training programs and establish new operational standards.
- Managed daily Cricket Wireless store operations and customer service
- Coached sales associates on wireless plans, devices, and accessories
- Trained staff on activations, upgrades, and account changes
General Manager
STAPLES
01.2000 - 01.2008
- Led cross-functional teams on initiatives enhancing customer experience and operational efficiency.
- Managed budgets and inventory while developing staff programs to improve store profitability.
- Managed Staples store operations and daily sales floor execution.
- Led associate scheduling, coaching, and performance expectations.
- Oversaw customer service resolution and store escalations.
Skills
- Project Planning & Execution
- Operational Readiness
- Change leadership
- Stakeholder engagement
- Impact Assessments
- Training communication
- Process Improvement
- Cross-functional teams
- Relationship Management
- Change management
- Project planning
- Launch readiness
- Stakeholder communications
- Operational readiness
- Process improvement
- Training Development
- Customer Experience
- Strategic thinking
- Problem solving
- Executive messaging
- Team leadership
- Building relationships
Personal Information
Title: PROJECT MANAGER | OPERATIONAL READINESS | CHANGE MANAGEMENT
RECOGNITION
Title: PROJECT MANAGER | OPERATIONAL READINESS | CHANGE MANAGEMENT
SELECTED PROJECTS & TOOLS
Title: PROJECT MANAGER | OPERATIONAL READINESS | CHANGE MANAGEMENT
Timeline
Project Manager II
Cox Communications
01.2024 - 01.2026
Sr. Sales Support Specialist
Cox Communications
01.2022 - 01.2024
Inbound Sales Representative
Cox Communications
01.2019 - 01.2022
Inbound Retention Representative
Cox Communications
01.2018 - 01.2019
Store Manager
Cricket Wireless
01.2017 - 01.2018
Project Manager
BlackBerry/LiveProfile
01.2013 - 01.2017
Store Manager
PETCO
01.2008 - 01.2013
General Manager
STAPLES
01.2000 - 01.2008