Ebenezer Jacks
Grand Prairie,TX
Summary
Dynamic Bodily Injury Adjuster with expertise in claims investigation and fraud detection. Proven ability to negotiate effectively and deliver exceptional customer service while interpreting policies. Skilled in managing claims files and ensuring compliance with insurance regulations, driving successful outcomes in complex cases.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bodily Injury Claims Adjuster
Redpoint County Mutual Insurance
Addison, TX
01.2020 - Current
- Handled auto bodily injury claims from inception to resolution, with a strong focus on negotiation.
- Assessed liability, medical records, and damages to determine claim value.
- Negotiated settlements with claimants, attorneys, and medical providers to achieve fair outcomes and control loss costs.
Property Damage Adjuster
GEICO
Houston, TX
01.2018 - 01.2020
- Investigating insurance coverage, liability, and bodily injury exposures; communicating with insureds, claimants, and third-party carriers; evaluating repair estimates; assessing auto damage; negotiating with claimants, attorneys, and repair facilities; processing payments; litigating claims; investigating fraudulent claims; assessing damages; calculating costs; and researching laws.
- Interviewing all parties, reviewing policies, interpreting policy language, providing exceptional customer service, analyzing data, and monitoring subrogation activities by third parties seeking reimbursement.
Lead Mental Health Technician
Millwood Behavioral Health Center
Arlington, TX
12.2016 - 01.2018
- Supervised and provided leadership to a team of Mental Health Technicians, ensuring adherence to hospital policies and procedures.
- Managed staff scheduling, shift coverage, and time-off requests to maintain adequate patient care coverage.
- Conducted training and facilitated onboarding for newly hired Mental Health Technicians, providing mentorship and guidance on best practices.
- Monitored patient behavior and implemented crisis intervention strategies to ensure a safe and therapeutic environment.
- Maintained accurate and thorough documentation for all patient records, including treatment plans, observations, care progress, and incident reports, while ensuring staff compliance with HIPAA regulations.
Mental Health Technician
Mesa Springs Behavioral Hospital
Fort Worth, TX
06.2011 - 12.2016
- Monitored patients in an inpatient behavioral health setting, ensuring adherence to treatment plans.
- Facilitated therapeutic activities to encourage emotional and psychological wellness.
- Documented patient files accordingly for individual care plan
- Attended trainings as required to complete stay up to date on all procedures and patient care techniques
Education
Bachelors - Risk Management
Tarrant County College
Fort Worth, TX05-2015
Skills
- Claims investigation
- Policy interpretation
- Fraud detection
- Damage assessment
- Negotiation techniques
- Customer service
- Estimating repair costs
- Property inspection
- Insurance regulations
- Claims file management processes
- Determine coverage
- Interview claimants
- Verbal and written communication
- CCC pathways appraisal quality solution
Certification
- All lines adjusters license
Timeline
Bodily Injury Claims Adjuster
Redpoint County Mutual Insurance
01.2020 - Current
Property Damage Adjuster
GEICO
01.2018 - 01.2020
Lead Mental Health Technician
Millwood Behavioral Health Center
12.2016 - 01.2018
Mental Health Technician
Mesa Springs Behavioral Hospital
06.2011 - 12.2016
Bachelors - Risk Management
Tarrant County College
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