Ebenezer Osei
Houston
Summary
Dedicated professional with strong customer service skills and a proven ability to resolve issues effectively. Experienced in building relationships with clients facing challenges, ensuring their needs are met with proactive communication.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Community Services Support Associate
The Midtown Group
07.2023 - Current
- Accept client applications both face-to-face and through Newgen's fast track online system.
- Answering incoming calls about rental assistance, utility assistance, scholarships, and food pantry assistance.
- Placed outbound calls to client's about missing documents to process rental, utility, and scholarship assistance with a proper phone etiquette.
- Create an appointment reminder with outlook for specialists to meet clients about rental, utility, and scholarship assistance.
- Volunteer to serve clients at food panty who need food assistance.
- Demonstrated computer skills for data entry and answered broad variety of inquiries.
- Engage with clients faced with dire life challenges such as eviction, and leveraging the resources to provide assistance.
- Enter client data and information by utilizing Newgen's case management system as a central repository of client data.
- Leveraging Microsoft sharepoint to create client's data folder and share with client specialists to determine client eligibility to receive assistance.
- Displayed flexibility to adapt to quarterly policy changes and database re-organization.
- Supported team with knowledgeable administrative assistance.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Participating in clients outreach programs around the harris, brazoria, and galveston counties.
Client Services Support Associate
Security Industry Specialists
03.2016 - 07.2023
- Maintained accurate record-keeping with proactive attention to client information updates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Assist client with resources to address rental, utility, and scholarships needs.
- Utilize Sharepoint to create client folders and share with client specialist for proper screening of clients.
- Assist client specialist by entering data into case management system.
- Answering inbound and outbound calls on rental assistance, utility, food and scholarship assistance.
- Leverage outlook emailing system to schedule calender reminder for appointment with client specialists.
Education
Associate of Science - Information Technology
BCS IT
Swindon, UK12-2017
High School Diploma -
St Thomas Aquinas Senior High School
Accra, Ghana01-2002
Skills
- Event coordination
- CRM software
- Customer support
- Documentation
- Customer relations
- Documentation skills
- Failure resolution
- Customer relationship management
- Relationship building
- Data collection
- Customer service
- Data compiling
- Issue resolution
- People-Person
- Adaptable
- Self Starter
Accomplishments
- Documented and resolved client issues which led to client specialist determine client eligibility with ease.
- Achieve company goals of processing 20 clients per week.
- Creating a client tracking system which help to identify missing documents with the use of excel.
- Assisting in feeding 1000 client per week from the food pantry.
Certification
Boot camp on Power BI participation
Certification on fundamental Data Analyst
Corticate on Database Adminstration
Timeline
Community Services Support Associate
The Midtown Group
07.2023 - Current
Client Services Support Associate
Security Industry Specialists
03.2016 - 07.2023
Associate of Science - Information Technology
BCS IT
High School Diploma -
St Thomas Aquinas Senior High School