Renee Stephenson
12649 Bayview Dr,TN
Summary
- Dynamic community service professional with a friendly demeanor and strong customer service skills, honed at the Town of Fountain Hills. Proven ability to coordinate events and manage volunteer programs, enhancing community engagement. Recognized for reliability and effective communication, contributing to a positive atmosphere and high customer satisfaction.
- Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
- Community services professional with proven track record of enhancing community engagement through well-organized events and programs. Known for strong collaborative skills and achieving impactful results in dynamic environments. Reliable team player who effortlessly adapts to changing needs, delivering excellent customer service and operational support.
Overview
7
7
years of professional experience
Work History
Community Center Assistant, Volunteer Services
Town of Fountain Hills
Fountain Hills, AZ
08.2022 - 06.2026
- Assisted The Town of Fountain Hills Volunteer Supervisor.
- I kept The Town of Fountain Hills volunteer records updated.
- I organized the volunteers to the appropriate volunteer programs.
- I assisted organizing volunteers for The Town of Fountain Hills parks and recreation events.
- I assisted the Volunteer Supervisor in hosting volunteer recognition annual diners.
- Preformed clerical duties that the Volunteer Supervisor requested.
- Assisted the Fountain Hills Home Deliver Meal Coordinator by preparing the volunteers for the program.
- Answered inquiries to clients about the Home Delivered Meal program.
- Responded to any indiscretions about meals when the coordinator was out of the office.
- Delivered the meals to our Home Deliver Meal clients when we needed a volunteer substitute.
- Processed payments from the monthly statement for our clients.
- Assisted the Fountain HIlls Community Center Program Manager by greeting members for special presentations.
- Assisted the Customer Service Representative.
- Answering phones and other clerical duties such as processed membership annual registration and program fees.
- Assisted visitors with facility information, class offerings and membership questions in a professional manner.
Customer Service Representative
The Town of Fountain Hills Community Center
Fountain Hills, AZ
05.2022 - 08.2022
- Assisted patrons with community center registrations, facility reservations, and program inquiries.
- Processed payments, membership transactions, and receipts with accuracy and professionalism.
- Resolved customer concerns by providing clear information on schedules, policies, and amenities.
- Coordinated front desk operations, maintaining organized records and smooth visitor flow.
- Responded to phone and in-person requests with timely, courteous service.
- Supported recreation staff by preparing materials for programs, events, and activities.
- Maintained welcoming customer experience while enforcing community center procedures and guidelines.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
Receptionist
The Estes Property Management Company
Phoenix, AZ
01.1986 - 08.1989
- Managed front-desk reception, greeting residents, vendors, and guests with professional courtesy.
- Routed calls, messages, and maintenance requests to appropriate property management staff.
- Maintained organized records for resident files, vendor contacts, and office logs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Processed incoming mail, deliveries, and office correspondence accurately.
Education
High School Diploma -
Deer Valley High School
Glendale, AZSkills
- Friendly, positive attitude
- Teamwork
- Customer service
- Multitasking
- Collaboration and teamwork
- Reliability
- Excellent communication
- Adaptability and flexibility
- Professional demeanor
- Activity coordination
- Composure and emotional control
- Event coordination
- Community outreach
Timeline
Community Center Assistant, Volunteer Services
Town of Fountain Hills
08.2022 - 06.2026
Customer Service Representative
The Town of Fountain Hills Community Center
05.2022 - 08.2022
Receptionist
The Estes Property Management Company
01.1986 - 08.1989
High School Diploma -
Deer Valley High School