Summary
Projects
Skills
Education
Certifications Courses
Overview
Work History
Hi, I’m

Ebere Lee

Oklahoma City,OKlahoma
Ebere Lee

Summary

Highly motivated and detailed-oriented candidate passionate about using data to improve business performance and customer experience. Skilled at leveraging data to develop actionable solutions to business challenges and utilizing data mining and data visualization to create meaningful insights. Excellent technical aptitude and knowledge of programming languages, data analytics and data visualization.

Projects

Preparing an Excel data analysis for a high school counselor’s presentation on college choices https://medium.com/@eberelee92/preparing-an-excel-graphic-for-a-high-school-counselors-presentation-on-college-choices-cdb7c46e2521

Skills

  • Microsoft Excel
  • Python
  • SQL Databases
  • Business Development
  • Tableau Software
  • ETL processes
  • Data Visualization
  • Data Cleaning
  • KPI Tracking
  • Statistical Analysis
  • Database Management
  • Analytical Thinking

Education

University of Central Oklahoma

Bachelor of Science from Computer Science
05.2026

UDACITY
Online

from Business Analytics Nanodegree

Certifications Courses

  • Python 2 | Codecademy | Python programming language basics
  • Data Analytics Bootcamp | DATAFRIK | Training sessions in Excel, SQL, Power BI, Tableau and Python
  • Data Analytics Essentials | CISCO Skills For All | Learned how to extract, transform, organize, and visualize data with spreadsheet tools such as Excel. Query data from a relational database using SQL databases. Improve data presentations using powerful business intelligence tools like Tableau

Overview

6
years of professional experience

Work History

Domestic Home Engineer
02.2023 - Current

Job overview

  • Managing and coordinating daily household activities effectively
  • Successfully fostering a nurturing and stimulating environment for child development
  • Utilizing strong organizational skills to balance domestic tasks and child care
  • Problem-solving under pressure to ensure smooth family functioning
  • Impacting family dynamics positively by providing consistent structure and routine.

Quintessa LLC

Data Analyst Intern
09.2022 - 01.2023

Job overview

  • Engaged in diverse analytical projects with enthusiasm and precision
  • Help deliver high-quality results by monitoring key metrics
  • Leveraged innovative approaches to problem-solving, enhancing project outcomes
  • Contributed to the team's collaborative efforts, supporting project completion
  • Impact: Improved project efficiency by 15% through detailed focus and innovative strategies.

National General

Customer Care Agent
01.2021 - 08.2022

Job overview

  • Managed high-volume inbound customer calls and resolved issues promptly and professionally
  • Handled customer inquiries with enthusiasm, ensuring satisfaction
  • Utilized CRM software to document customer interactions and maintain accurate records
  • Achieved 95% positive feedback score from customers
  • Applied innovative problem-solving to improve customer service process
  • Collaborated with cross-functional teams to address customer concerns and find appropriate solutions
  • Elevated customer satisfaction, leading to 20% higher retention at National General.

Hertz Corporation

ERS Agent
07.2018 - 07.2020

Job overview

  • Managed emergency roadside services with a focus on empathy and support
  • Increased customer satisfaction by 20% through effective problem resolution
  • Built collaborative relationships with service providers to enhance service delivery
  • Implemented innovative strategies to streamline processes and improve efficiency
  • Boosted company growth by retaining 15% more clients through superior service.

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Ebere Lee