Ebiklajna Dervishi
New York,NY
Summary
Professional Commercial Accounts Manager with deep expertise in managing client relationships and optimizing account performance. Proven track record in driving revenue growth through strategic planning and effective team collaboration. Skilled in negotiation, financial analysis, and customer relationship management. Known for adaptability and delivering consistent results in dynamic environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Commercial Accounts Manager
The Keats Agency
11.2018 - Current
- Managed a diverse portfolio of commercial clients across various industries, ensuring customized support based on unique needs.
- Consistently surpassed sales targets through strategic account management techniques focused on upselling or cross-selling relevant products services.
- Actively participated in industry events, conferences, and networking opportunities to both stay abreast of market trends and build our organization''s presence within the community.
- Maintained a high level of knowledge about industry trends and best practices, allowing for proactive client consultation and recommendations.
- Managed client risk exposure and coordinated services for development, retention and rounding of accounts.
- Processed daily mail, email and phone calls from customers and producers to generate new business.
- Prepared customer presentations and demonstrations of products to solicit new business.
- Analyzed client needs to identify coverage solutions and produced policy and quotes.
- Reviewed audits of policies for accuracy to facilitate corrections between client and carrier.
- Set and achieved company defined sales goals.
- Negotiated favorable contract terms to ensure long-term customer satisfaction and loyalty.
Beauty Advisor
Macys Department Store
01.2017 - 11.2018
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
Education
Associate of Science - Nursing Education
Albanian University of Tirana
Tirana Albania06-2016
Skills
- Data-driven decision-making
- Client acquisition
- Relationship Management
- Account growth
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Adaptability and Flexibility
Certification
- Commercial Lines Coverage Specialist (CLCS)
- Property& Casualty License (P&C)
Languages
Albanian
Native or Bilingual
Spanish
Full Professional
Italian
Professional Working
English
Native or Bilingual
Timeline
Commercial Accounts Manager
The Keats Agency
11.2018 - Current
Beauty Advisor
Macys Department Store
01.2017 - 11.2018
- Commercial Lines Coverage Specialist (CLCS)
- Property& Casualty License (P&C)
Associate of Science - Nursing Education
Albanian University of Tirana
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