Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ebone Reece

Junction City

Summary

Dynamic cosmetologist with a proven track record at Nappy Rewtz, excelling in client consultations and sanitation practices. Known for fostering strong relationships through friendly communication and active listening, resulting in enhanced customer satisfaction and loyalty. Adept at scheduling appointments and promoting services, ensuring a welcoming and professional environment.

Overview

8
8
years of professional experience

Work History

Cosmetologist

Nappy Rewtz
02.2022 - Current
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.

Residential Aide

Flint Hills Job Corps
01.2020 - 03.2022
  • Developed positive rapport with residents by demonstrating genuine empathy, respect, and understanding; created a welcoming atmosphere that encouraged open communication.
  • Assisted with the coordination of transportation services for residents attending off-site appointments or activities, ensuring timely pickup and drop-off arrangements.
  • Assisted with medication administration under the supervision of a licensed professional, ensuring proper dosage and adherence to schedules.
  • Improved residents'' quality of life by providing compassionate care and assistance with daily activities.

Customer Service Representative

Ace
03.2017 - 03.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Cosmetology - Cosmetology

Bellus Academy
Manhattan, KS
07.2022

High School Diploma -

Manhattan High School
Manhattan, KS
05.2011

Skills

  • Social skills
  • Friendly communication
  • Active listening
  • Licensed cosmetologist
  • Scheduling appointments
  • Clear communication
  • Customer consultation
  • Professionalism and ethics
  • Sanitation practices
  • Client consultations
  • Product knowledge
  • Social media promotion
  • Client consultation
  • Sales expertise
  • Sales and upselling
  • Sanitation maintenance
  • Issue resolution
  • Physical strength
  • Salon management

Timeline

Cosmetologist

Nappy Rewtz
02.2022 - Current

Residential Aide

Flint Hills Job Corps
01.2020 - 03.2022

Customer Service Representative

Ace
03.2017 - 03.2020

Cosmetology - Cosmetology

Bellus Academy

High School Diploma -

Manhattan High School

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Ebone Reece