Ebone Scott
Houston,TX
Summary
Skilled and committed to addressing customer concerns with speed, accuracy and professionalism. Responsible customer service representative, proficient in handling money, restocking merchandise and helping customers locate products. Good listening and written skills combined with attentive and detailed-oriented nature. Friendly and reliable, offering unmatched customer service and workplace focus. Often praised by management for being quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
9
9
years of professional experience
Work History
Cashier
Houston Methodist Hospital
06.2022 - 03.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Addressed customer needs and made product recommendations to increase sales.
Delivery Associate
Colonial Logistics
07.2021 - 06.2022
- Responsible for optimizing customer satisfaction by transporting and delivering goods, merchandise, and/or other items in a safe and timely manner.
- Delivered packages to customer doorsteps and business offices.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Assistant Manager
7-Eleven
02.2020 - 07.2021
- Responsible for helping facilitate the functions of the manager
- Tasks include enforcement of procedures, staff communication and customer service and relations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Security Officer
Champion National Security
10.2018 - 02.2020
- Secured the inside of community properties, patrol outside parking lot, observe the surrounding areas, report suspicious activities when needed
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Checked and verified photo identification prior to granting facility access.
Correctional Officer
Texas, Criminal Justice
02.2017 - 07.2018
- Provided security to inmates also made sure the areas of the prison were secure
- Conducted regular searches, calculated hourly counts of inmates leaving and coming into the cell, worked in areas of prison as assigned.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
Customer Service Rep
EGS Call Center
01.2015 - 11.2016
- Answer incoming calls and assist customers on the phone and through web portals securing orders for vehicle parts and accessories
- Data entry and research for providing the best information to the customer’s satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Independent Contractor
Just Energy
09.2014 - 12.2014
- Organized weekly sales reports for the sales department to tract product success
- Managed quality communications, customer support and product representation for each client
- Guaranteed positive customer experiences and resolved all customer complaints.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
Clerk
Harris County Appraisal District
04.2014 - 10.2014
- Open and Scan incoming mail, file documents obtained from property owner hearings, prepare and escort property owners to their residential, commercial and personal property formal hearing room
- Retrieved documents and prepared folders for file preparation.
Education
Diploma - Basic
Jersey Village High School High School
Houston, TxSkills
- Cash Register Systems
- Verbal and Written Communication
- Credit and Cash Transactions
- Product and Service Sales
- Customer Service
- Data Entry
- Microsoft Office, Outlook, Word, Excel and Powerpoint
- Interior and Exterior Patrol
- Report Writing
- Safety and Security Enforcement
- Retail Sales Customer Service
- Stocking and Replenishing
- Managing Multiple Tasks
- Route Management
- Local Delivery
- Directing Team Members
- Cash Counting Machine Operations
- Liquor Law Compliance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Cashier
Houston Methodist Hospital
06.2022 - 03.2023
Delivery Associate
Colonial Logistics
07.2021 - 06.2022
Assistant Manager
7-Eleven
02.2020 - 07.2021
Security Officer
Champion National Security
10.2018 - 02.2020
Correctional Officer
Texas, Criminal Justice
02.2017 - 07.2018
Customer Service Rep
EGS Call Center
01.2015 - 11.2016
Independent Contractor
Just Energy
09.2014 - 12.2014
Clerk
Harris County Appraisal District
04.2014 - 10.2014
Diploma - Basic
Jersey Village High School High School
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