Ebone Smith
Kansas City,KS
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my tenure at Titan Protection & Consulting. Skilled in cash handling and emergency response, I excel in fast-paced environments, demonstrating exceptional customer service and problem-solving abilities. Expertise in Microsoft Office suite further supports my capability to deliver efficient and effective solutions.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Gas Station Clerk
Shell Gas Station
04.2021 - 05.2021
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
- Enhanced customer satisfaction by providing efficient and friendly service at the gas station.
- Maintained a clean and organized store environment for improved customer experience.
Master Security Officer
Titan Protection & Consulting
08.2018 - 02.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Protected several areas of Downtown CID business locations. Created reports based off incidents that occurred.
Education Specialist
Liquid Education
07.2016 - 02.2017
- Reduced call waiting times through efficient handling of inbound calls and effective problem-solving skills for job and education inquiries.
- Provided exceptional service by actively listening to customer concerns and offering tailored solutions.
- Developed a strong rapport with customers, ensuring repeat business and positive feedback.
- Improved customer satisfaction levels by promptly addressing inquiries and resolving issues.
Cashier
Little Caesars Pizza
04.2008 - 07.2010
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Prepped pizzas, breadsticks, wings, and sauce cups for the days use. Baked pizzas, breadsticks, wings when needed.
Customer Service Team Member
Target
09.2005 - 01.2007
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
- Mentored new hires by sharing best practices and experiences which resulted in faster onboarding and increased confidence in handling customer interactions.
- Collaborated with cross-functional teams to address complex customer concerns, resulting in elevated satisfaction levels.
- Handled day-to-day customer contact via phones, faxes, and emails.
- Provided comprehensive training to new team members, ensuring they were equipped to offer top-notch customer support from day one.
Education
Associate of Applied Science - Business Management
Vatterott Career College
Sunset Hills, MO07.2012
Associate of Applied Science - Medical Assisting
Vatterott Career College
Kansas City, MO03.2011
Associate of Applied Science - Medical Office Assistance
Vatterott Career College
Kansas City, MO08.2009
High School Diploma -
Raytown South High School
Raytown, MO05.2007
Skills
- Customer Service and Assistance
- Cash Handling/Register Operation
- Management
- Accounting/Marketing
- Medical Office Administration/Procedures
- Phlebotomy
- Electronic Health Records/Transcription
- Medical Coding and Billing/Insurance
- Microsoft Word, Excel, Powerpoint
- Hand-held radio/walkie-talkie w/ headset
- Hand-to-hand combat techniques
Certification
3/21/2024-3/21/2028-Certified, Bonded and Insured Notary Public for the State of Kansas "Quintessential Notary"
Timeline
Gas Station Clerk
Shell Gas Station
04.2021 - 05.2021
Master Security Officer
Titan Protection & Consulting
08.2018 - 02.2019
Education Specialist
Liquid Education
07.2016 - 02.2017
Cashier
Little Caesars Pizza
04.2008 - 07.2010
Customer Service Team Member
Target
09.2005 - 01.2007
Associate of Applied Science - Business Management
Vatterott Career College
Associate of Applied Science - Medical Assisting
Vatterott Career College
Associate of Applied Science - Medical Office Assistance
Vatterott Career College
High School Diploma -
Raytown South High School