EBONEA MCALISTER
Hermitage,TN
Summary
Customer-focused professional with experience across financial services, insurance, and retail leadership. Known for delivering high-quality service, building trust quickly, and maintaining accuracy in fast-paced, regulated environments. Strong interpersonal skills, operational reliability, and adaptability make me a strong fit for customer-facing and community-driven roles.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Insurance Agent
Progressive
02.2024 - Current
- Provide high-volume customer support in a regulated insurance environment, handling billing, coverage explanations, and policy inquiries with accuracy and empathy.
- Maintain compliance with state and federal guidelines while delivering clear, customer-friendly solutions.
- Manage sensitive personal and financial information with professionalism and discretion.
- Balance productivity metrics with service quality in a fast-paced, performance-driven role.
- Generated quotes and proposals for clients to match individual needs.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Developed sales strategies to increase sales of insurance policies by %25 month over month.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Personal Banker
Wells Fargo
11.2021 - 08.2024
- - Built and maintained strong customer relationships through proactive follow-up and personalized financial solutions.
- - Identified cross-selling opportunities and recommended appropriate banking products based on customer needs.
- - Consistently generated over $100,000 in new bank revenue per quarter.
- - Maintained customer service survey scores within the top 10% company-wide.
Executive Level Auditor
Southeastern Financial Services / Nu-Way Auto
01.2019 - 11.2021
- Interviewed, recruited and trained new onboarding candidates.
- Trained staff on accounting principles, procedures, and compliance standards.
- Located bottlenecks to streamline existing processes.
- Examined over 1 million in inventory and financial records to verify journal and ledger accuracy for 5 different locations.
- Developed employee knowledge through structured training and mentoring.
- Partnered with management to establish actionable goals based on KPIs.
- Managed customer inquiries and complaints with professionalism and efficiency.
Assistant Store Manager
Pier One Imports
01.2016 - 11.2019
- Supervised daily store operations while delivering high-quality customer service.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Generated employee contest driving Credit Card units up by %15 quarter over quarter.
Education
Political Science
Southern New Hampshire University
Hooksett, NHSkills
- Customer Experience & Engagement
- Sales Support & Relationship Building
- Conflict Resolution
- Operational Compliance
- Time Management & Reliability
- Team Collaboration
- Adaptability in Fast-Paced Environments
- Licensed insurance agent
- Revenue generation
- Quotes and sales
Certification
NMLS ID: 2281675
Timeline
Insurance Agent
Progressive
02.2024 - Current
Personal Banker
Wells Fargo
11.2021 - 08.2024
Executive Level Auditor
Southeastern Financial Services / Nu-Way Auto
01.2019 - 11.2021
Assistant Store Manager
Pier One Imports
01.2016 - 11.2019
Political Science
Southern New Hampshire University