Eboney Mayberry
San Antonio,TX
Summary
Highly versatile executive administrative assistant with 10+ years of organizational work. Adept in supervision and maintaining a safe, secure, and healthy work environment by following and enforcing standards and procedures. Easily adaptable to any type of leadership role in social service or virtual environments. Ability to effectively and confidently interact, verbally and in writing; certified and highly proficient in Microsoft Word, Excel, and Outlook.
Overview
10
10
years of professional experience
Work History
Resolutions Agent
Carnival Cruise Lines
08.2023 - Current
- Handle a high volume of inbound calls from travel agents and direct guests in an expeditious and efficient manner
- Establish rapport and confidence with customers while maintaining a professional, respectful, and service-oriented demeanor
- Act as the primary customer service agent in processing or responding to basic customer requests, inquiries, and/or booking changes
- Work towards one call resolutions by creatively thinking of solutions that benefit both the guest and Carnival
- Able to demonstrate good verbal and written communication skills
- Highly efficient in demonstrating active listening skills to interpret and address customer requests and needs
Site Supervisor/Administrative Office Coordinator
CEO Works
11.2017 - 07.2022
- Supervised a group of 8 participants with recent criminal convictions who are under probation and parole status
- Designated job duties and maintained a line of sight of all participants while on dangerous grounds i.e. freeways, homeless encampments, dangerous downtown environments
- Organized and carried out administrative assignments; greeted participants, assigned them to their job coaches and completed daily reporting tasks by inputting digital information about each participant.
- Maintained office supplies and uniforms by checking inventory and ordering items.
- Assisted with hiring/onboarding, posted job requisitions and scheduled interviews, scheduled pre-employment drug tests
- Scheduling and coordinating meetings, events, appointments and travel arrangements for managers and crews.
Executive Administrative Assistant
IDJ Community Wellness Center
01.2014 - 11.2017
- Managed complex weekly schedules for 6 company executives and 4 team leads utilizing Gsuite - scheduled appointments, managed meetings, coordinated events, received, and monitored incoming calls while maintaining database and files.
- Engaged 30+ daily guests and answered business calls
- Introduced Excel spreadsheet records for inventory management, saving 5 hours per week
- Conducted trainings for staff, new hires, and volunteers.
- Analyzed and revised operating practices to improve efficiency and productivity of organization.
- Responded to 128 average customer inquiries per day via email, phone, and in person visits.
Education
Bachelor of Science - Criminology
Arizona State University
Tempe, AZ2021
Associate of Science - Communications
De Anza College
Cupertino, CA2013
Associate of Science - Criminal Justice
Western Career College
San Jose, CA2009
High School Diploma -
Santa Teresa High School
San Jose, CA2007
Skills
- Schedule Management
- Problem-solving skills
- Positive Attitude
- Microsoft Office
- Travel Arrangements
- Customer Complaint Resolution
- Call Management
- Adaptability and Flexibility
Accomplishments
- CEO Works: Employee of the Quarter- 2019
- CEO Works: Employee of the Quarter- 2021
Timeline
Resolutions Agent
Carnival Cruise Lines
08.2023 - Current
Site Supervisor/Administrative Office Coordinator
CEO Works
11.2017 - 07.2022
Executive Administrative Assistant
IDJ Community Wellness Center
01.2014 - 11.2017
Bachelor of Science - Criminology
Arizona State University
Associate of Science - Communications
De Anza College
Associate of Science - Criminal Justice
Western Career College
High School Diploma -
Santa Teresa High School
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