Katherine Sharp
Teacher
Benicia,CA
Summary
Experienced Teacher seeking to transfer proven skills in written and spoken language, creating engaging lesson plans and crafting curriculum to build a career in copywriting.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Resolutions Agent
Domestic and General
Brighton, United Kingdom
09.2017 - 06.2018
- Finding resolutions for dissatisfied customers
- Working in a high pressure environment
- Simultaneously using multiple computer programs containing sensitive data
- Quickly assessing and investigating disputes and making decisions to create best possible outcomes for both customer and company
Cabin Crew
British Airways Plc
London, United Kingdom
01.2015 - 09.2017
- Conflict Management/Resolution
- Customer Service, quickly developing rapport with customers
- Problem solving; finding and improvising solutions with limited resources
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
Warehouse Operative
Travail Employment
Brighton, United Kingdom
07.2014 - 01.2015
- Working quickly to deadlines
- Manual handling
- Food handling
Floral Technician/Warehouse Manager
By Appointment Only Design
London, United Kingdom
09.2009 - 08.2014
- Liaising with external companies during events
- Managing Floral Technicians and delegating tasks
- Keeping up to date inventory of events props in the warehouse
- Thinking of practical methods to produce floral installments
Education
Postgraduate Certificate of Education - German Teacher Education
University of Hull
United Kingdom 09.2018 - 07.2019
Bachelor’s Degree - German Studies
King’s College
London, United Kingdom 09.2009 - 07.2014
Second - undefined
Franklin Sixth From College, King Edward VI Grammar
School
Skills
Customer complaint resolution
Emergency care
Aviation regulations
Infant AED and CPR
Student-centered learning
Classroom management
Secondary education
Timeline
Postgraduate Certificate of Education - German Teacher Education
University of Hull
09.2018 - 07.2019
Resolutions Agent
Domestic and General
09.2017 - 06.2018
Cabin Crew
British Airways Plc
01.2015 - 09.2017
Warehouse Operative
Travail Employment
07.2014 - 01.2015
Bachelor’s Degree - German Studies
King’s College
09.2009 - 07.2014
Floral Technician/Warehouse Manager
By Appointment Only Design
09.2009 - 08.2014
Second - undefined
Franklin Sixth From College, King Edward VI Grammar
School