Leslie Houseweart
Pittsburgh,PA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
1
1
year of professional experience
Work History
Resolutions Agent
Carnival Cruise Lines
Pittsburgh, PA
11.2023 - Current
- Attended team meetings regularly to discuss updates on products, services and policies changes.
- Assisted customers with placing orders, answering questions about products, pricing, and availability
- Responded promptly to customer inquiries and complaints in a professional manner.
- Provided customer service to clients through phone and email communication.
- Maintain accurate records of all customer interactions.
- Developed customer relationships and ensured satisfaction with services.
- Participated in ongoing training programs related to job duties or responsibilities.
Customer Service Specialist
Self Employed - Arise platform/ Client CCL
Pittsburgh, PA
02.2023 - 10.2023
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Answered incoming customer inquiries regarding product and service information.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Skills
- Conflict Resolution
- Ensuring customer satisfaction
- Organizational Skills
- Clear Communication
- Positive Attitude
- Relationship Building
- Problem-Solving
- Critical Thinking
- Resolving customer issues
Timeline
Resolutions Agent
Carnival Cruise Lines
11.2023 - Current
Customer Service Specialist
Self Employed - Arise platform/ Client CCL
02.2023 - 10.2023