Eboney Mckinney
Lawrenceville,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
COLLECTIONS AGENT /Sales Associate
AT&T Mobility
07.2022 - 07.2024
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
CSR
Conns Home Plus
01.2019 - 02.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Provided information regarding charge accounts and loyalty programs.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Regularly exceeded daily sales and product add-on quotas.
- Answered constant flow of customer calls with minimal wait times.
- Managed over 50 customer calls per day .
PSE Clerk
United States Postal Service, USPS
10.2017 - 12.2018
- Used automated mail processing equipment to sort and collate mail.
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Sorted mail according to size, shape, and destination.
- Helped customers by carrying oversized parcels inside residences.
- Sold stamps to customers along route and counted back bills and change to avoid errors.
- Maintained vehicles and equipment in safe and working condition.
- Loaded and unloaded shipping containers and vehicles.
- Assisted customers in completing and submitting forms to update address or report lost and stolen mail.
- Distributed mail on foot to residences and businesses, delivering to approximately 35 customers per shift .
Overnight Cashier & CSR
Walmart
09.2015 - 07.2017
- Sought out opportunities to improve store appearance and operations in between assigned overnight work.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Kept drawer accurate by carefully processing new transactions and giving out correct change.
- Used superior customer service skills to help customers locate and select merchandise.
- Maintained strict security protocols to protect cash, customers and store assets.
- Pushed out large amounts of new stock during slower overnight hours.
- Solicited customers to purchase loyalty and item protection plans, successfully bringing in 10% more revenue .
- Resolved customers' service and product problems and processed refunds.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
Education
High School Diploma -
Warren Easton Senior High School
New Orleans, LA05.2014
Skills
- Complaint resolution
- Order Fulfillment
- Money handling abilities
- Mail processing
- Telephone etiquette
- Scheduling
- Documentation and reporting
- Verbal and written communication
- Payment arrangement
- Collections processing
- Account management
Contact
Atlanta, United States 30315
Education
New Orleans, LA
Timeline
COLLECTIONS AGENT /Sales Associate
AT&T Mobility
07.2022 - 07.2024
CSR
Conns Home Plus
01.2019 - 02.2020
PSE Clerk
United States Postal Service, USPS
10.2017 - 12.2018
Overnight Cashier & CSR
Walmart
09.2015 - 07.2017
High School Diploma -
Warren Easton Senior High School
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