Summary
Overview
Work History
Education
Skills
Timeline
Generic

LOLA GULAN

Newmanstown,Pennsylvania

Summary

Proven track record in enhancing customer relationships and resolving complaints, demonstrated at Modern Recovery Solutions. Excelled in roles requiring critical thinking and problem-solving abilities, achieving consistent sales growth at Rebel Hive Meadery. Skilled in money handling and fostering positive team environments, ensuring operational excellence and customer satisfaction.

Overview

6
6
years of professional experience

Work History

Collections Agent

Modern Recovery Solutions
06.2023 - Current
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.

Sales Representative

Rebel Hive Meadery
08.2022 - 06.2023
  • Built relationships with customers to encourage repeat business.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.

Food Service Worker

Roburrito's
07.2021 - 06.2022
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Barista

Starbucks
05.2018 - 06.2021
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Education

GED -

Homeschooled
East Berlin
06.2016

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Money handling abilities
  • Complaint Handling
  • Complaint resolution
  • Professional telephone demeanor
  • Call Management

Timeline

Collections Agent

Modern Recovery Solutions
06.2023 - Current

Sales Representative

Rebel Hive Meadery
08.2022 - 06.2023

Food Service Worker

Roburrito's
07.2021 - 06.2022

Barista

Starbucks
05.2018 - 06.2021

GED -

Homeschooled

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LOLA GULAN