Eboni Boyd
Davenport,IA
Summary
Driven and decisive professional offering several years of experience managing human resources teams to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution. Develops and implements hr strategies and initiatives aligned with overall business strategy.
Overview
10
10
years of professional experience
Work History
Caregiver
Hills and Dales Child Development Center
Dubuque, IA
08.2023 - Current
- Administered prescribed medications on a timely basis following care plan instructions.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
Program Director
REM Iowa Community Service
Davenport, IA
06.2021 - 08.2023
- Provided leadership in developing innovative approaches to meet program goals.
- Recruited, hired, trained, supervised, coached, evaluated, and disciplined personnel.
- Developed strategic plans to ensure successful program operations.
Program Coordinator
REM Iowa Community Service
Davenport, IA
09.2017 - 06.2021
- Provided guidance and support to program participants in navigating resources, services, and opportunities.
- Served as a liaison between external organizations and partners involved in delivering programming services.
- Coordinated meetings with stakeholders to ensure effective implementation of program initiatives.
Direct Support Professional
REM Iowa Community Service
Davenport, IA
10.2014 - 09.2017
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Developed relationships with families of those receiving services to ensure continuity of care.
Customer Service Representative
APAC Customer Services
Davenport, IA
04.2014 - 09.2014
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided exceptional customer service to ensure customer satisfaction.
Education
Bachelor of Science - Supply Chain And Operations Management
Western Governors University
Salt Lake City, UT09-2025
Associate of Science - Business Transfer
Eastern Iowa Community College District
Davenport, IA12-2018
High School Diploma -
Rock Island High School
Rock Island, IL06-2014
Skills
- Strategic leadership
- Staff Development
- Accuracy and efficiency
- Problem-Solving
- Organizational Skills
- Effective Communication
- Teamwork and Collaboration
- Self-Driven and Motivated
Timeline
Caregiver
Hills and Dales Child Development Center
08.2023 - Current
Program Director
REM Iowa Community Service
06.2021 - 08.2023
Program Coordinator
REM Iowa Community Service
09.2017 - 06.2021
Direct Support Professional
REM Iowa Community Service
10.2014 - 09.2017
Customer Service Representative
APAC Customer Services
04.2014 - 09.2014
Bachelor of Science - Supply Chain And Operations Management
Western Governors University
Associate of Science - Business Transfer
Eastern Iowa Community College District
High School Diploma -
Rock Island High School
Similar Profiles
Mahibur Rahman MahiMahibur Rahman Mahi
Internship Student at Hills And Dales Child Development CenterInternship Student at Hills And Dales Child Development Center
Madison EggersMadison Eggers
Childcare Lead Teacher at Hills And Dales Child Development CenterChildcare Lead Teacher at Hills And Dales Child Development Center
Shawndalaya KrogerShawndalaya Kroger
Service Professional at Hills and Dales Child DevelopmentService Professional at Hills and Dales Child Development