Linda L Washington

Provided full-time care for family member, utilizing emotional intelligence and operational precision.

• Ensured accurate documentation through navigation of complex medical billing and insurance systems.
• Maintained confidentiality while managing detailed health records and schedules.
• Refined crisis response skills in high-pressure caregiving scenarios.

Led a team of 66 professionals across billing credits, collections, and IT operations driving modernization in a high-volume municipal setting.

• Implemented Scrum methodologies using Jira, Confluence, and Trello to enhance sprint velocity and improve collaboration across functions.
• Designed automated systems for billing and dispute resolution, increasing transparency while reducing manual errors significantly.
• Facilitated effective communication between technical teams, business units, and city leadership to streamline workflows and address disputes.
• Collaborated with finance, legal, engineering, and compliance departments ensuring billing systems met all regulatory standards.
• Conducted thorough risk assessments and compliance audits to maintain regulatory integrity while addressing operational vulnerabilities.
• Mentored team members on agile principles and conflict resolution enhancing customer-first service delivery culture.
• Developed executive dashboards and reports to monitor KPIs, budget forecasts, and critical project milestones.

Managed IT infrastructure and system upgrades to support public safety operations, ensuring reliability, security, and compliance.

• Led the deployment of Windows Server, Linux RedHat, and VMware environments to modernize departmental systems.
• Configured routers, switches, and network protocols to enhance interdepartmental connectivity and uptime.
• Oversaw data management, user permissions, and backup protocols to maintain operational integrity.
• Directed software upgrades and troubleshooting efforts to improve service delivery, and reduce downtime.
• Trained staff on new technologies and system functionalities, boosting adoption and performance.
• Produced IT project reports and delegated tasks to analysts and developers, ensuring timely execution.