Katie M. Wallace
MILLBROOK,AL
Summary
Motivated and results-driven professional with leadership experience as a General Merchandise Manager at Harley-Davidson, specializing in merchandising, retail operations, and customer engagement. Experienced in marketing and promotional efforts, including supporting brand visibility and customer outreach. Also provided administrative and patient support while assisting with daily operations at a family chiropractic practice, strengthening organizational, communication, and client service skills. Brings additional experience as a dedicated caregiver, demonstrating compassion, reliability, and the ability to manage complex responsibilities with professionalism and care.
Overview
14
14
years of professional experience
Work History
Family Caregiver
Private Caregiving
Millbrook, Alabama
08.2025 - 01.2026
- Transported family member to medical appointments and other errands as needed.
- Assisted family member with daily activities, such as bathing, dressing and grooming.
- Promoted a positive environment that was conducive to healing and recovery.
- Administered medications according to physician orders in a timely manner.
- Maintained a clean and safe environment for patient in home.
General Merchandise Manager
Harley Davidson
Montgomery, AL
01.2024 - 08.2025
- Developed merchandising strategies to maximize sales and profits.
- Managed multiple projects simultaneously while meeting deadlines consistently.
- Provided training and guidance to junior staff members on merchandising techniques.
- Analyzed customer buying patterns and trends to inform purchasing decisions.
- Implemented policies and procedures pertaining to product returns and exchanges.
- Monitored store performance metrics such as profit margins, sales volume.
- Organized special events such as sales promotions, clearance sales.
- Created promotional displays for store windows and shelves.
- Supervised staff in the selection, pricing, and stocking of merchandise.
- Assisted customers in locating desired items within the store or online.
- Established relationships with key vendors to secure discounts or exclusive deals.
- Researched industry trends in order to stay abreast of new product offerings.
- Maintained inventory control systems to ensure accurate stock levels.
- Placed prices and descriptive signage to enhance displays and promote items.
- Used historical and current business data to determine key buying trends and items.
- Facilitated monthly Zoom meetings, enhancing cross-departmental communication and collaboration for project alignment and goal setting.
- Completed day-to-day duties accurately and efficiently.
Family Caregiver
Private Caregiving
Gadsden, Alabama
02.2023 - 12.2023
- Provided emotional support and encouragement for a family member with significant health needs.
- Coordinated transportation and scheduling for medical appointments, medication organization, and daily living activities.
- Maintained a safe and supportive home environment while managing household responsibilities.
- Responded quickly to any emergency situations that arose during caregiving sessions.
- Monitored vital signs of patient when necessary and reported changes to the appropriate personnel.
- Examined and treated patient lacerations, contusions, and physical symptoms.
General Merchandise Associate/Floor Manager
Harley Davidson
Montgomery, AL
02.2022 - 01.2023
- Provided excellent customer service by greeting shoppers upon arrival and engaging them throughout their shopping experience.
- Restocked shelves as items were sold or moved to other locations in store.
- Performed price checks for customers when requested.
- Maintained cleanliness of sales floor and organized backroom stock.
- Processed customer transactions at the cash register accurately and efficiently.
- Assisted customers with product selection, purchase decisions and inquiries.
- Assisted with training new employees on merchandising techniques and operational processes.
- Received, counted and verified accuracy of incoming shipments.
- Set up promotional displays in accordance with store guidelines.
- Inspected, stocked and rotated merchandise on shelves according to company policy.
- Completed daily tasks such as cleaning floors, counters, walls, windows, mirrors.
- Prepared products by adding tags and readying pallets for restocking.
- Educated customers on new products or promotions available in the store.
Chiropractic Office Assistant
Dr. John T. Wallace
Albertville, Alabama
06.2012 - 03.2016
- Managed patient scheduling and appointment confirmations for a busy chiropractic office.
- Supported chiropractic staff with treatment preparation and equipment setup.
- Organized patient files and maintained accurate records.
- Greeted patients and collected patient information.
- Prepared treatment rooms before patients arrived for their appointment.
- Answered phones, scheduled appointments and managed calendars.
Education
High School Diploma -
Westbrook Christian School
Rainbow City, AL05-2013
Some College (No Degree) - Criminal Justice/ Law
Faulkner University
Montgomery, ALSkills
- Retail operations
- Merchandising & Product Displays
- Inventory management
- Customer analysis
- Customer relationship management
- Team leadership & Staff Support
- Sales Strategy & Promotions
- Scheduling & Organization
- Conflict Resolution
- Care Coordination & Support
- Attention to Detail
- Communication & Relationship Building
- Problem Solving
Additional Strengths
- Strong leadership and team support
- Excellent customer and patient service
- Relationship building and client engagement
- Marketing and promotional strategy
- Office Support
- Appointment scheduling and organization
- Inventory management and product tracking
- Attention to detail and accuracy
- Problem-solving and adaptability
- Time management and multitasking
- Compassionate caregiving and emotional support
Timeline
Family Caregiver
Private Caregiving
08.2025 - 01.2026
General Merchandise Manager
Harley Davidson
01.2024 - 08.2025
Family Caregiver
Private Caregiving
02.2023 - 12.2023
General Merchandise Associate/Floor Manager
Harley Davidson
02.2022 - 01.2023
Chiropractic Office Assistant
Dr. John T. Wallace
06.2012 - 03.2016
High School Diploma -
Westbrook Christian School
Some College (No Degree) - Criminal Justice/ Law
Faulkner University