Eboni Brown

• Manage full-cycle resident receivables, including rent, damage charges, late fees, and lease renewals for CHA-affiliated properties. • Serve as the primary point of contact for resident billing disputes, ensuring compliance with housing regulations while protecting revenue. • Collaborate with the Oversight Manager and Site Director to resolve delinquency, enforce lease terms, and reduce financial risk. • Analyze property security issues and recommend corrective action to reduce vandalism and liability exposure. • Lead resident meetings and communications to improve transparency, compliance, and resident accountability.

Key Value: Revenue protection, compliance enforcement, risk reduction.

• Prepared financial and operational reports for property owners to support investment performance.

• Managed operating budgets, monitored expenses, and implemented cost-control strategies.

• Oversaw vendor selection, contract negotiation, and maintenance performance.

• Ensured owner investment objectives were met through occupancy stabilization and operational efficiency.

• Maintained accurate records of leases, inspections, maintenance activity, and tenant communications.

Key Value: Owner reporting, expense control, asset performance.

• Managed resident screening, leasing, and recertifications in compliance with CHA and HUD regulations.

• Oversaw accounts receivable and rent collection to reduce delinquency.

• Prepared and executed leases, rental agreements, and compliance documentation.

• Coordinated vendor services and negotiated contracts to support property operations.

• Assisted with enforcement actions, lease violations, and eviction coordination.

Key Value: Compliance expertise, large-scale tenant management.

• Processed eviction and foreclosure documentation with strict legal accuracy.

• Maintained client records and data integrity.

• Supported legal workflows related to housing enforcement.

• Coordinated with team members to streamline document processing workflows effectively.

• Provided exceptional customer service in fast-paced dining environment.
• Managed food and beverage orders efficiently for large groups.
• Assisted in training new servers on menu and service protocols.
• Implemented upselling techniques to enhance guest experience.

Key Values: addressing high-end guests with professionalism, practicing clear communication, and offering diverse, tailored service experiences.

• Managed bar operations and ensured high-quality service standards.
• Trained and mentored junior bartenders in cocktail preparation and customer service.
• Handled complaints and disputes from customers to promote customer satisfaction.
• Built relationships with regular customers, providing personalized service to enhance loyalty.

Key Values: Delivering prestige-level customer service through clear communication, and active listening to understand and meet needs.

• Supported Housing Choice Voucher (HCV) program operations.

• Verified income, rent calculations, and eligibility per administrative policies.

• Assisted staff with document requests and provided necessary information.