Eboni Collins
Indianapolis,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Patient Service Representative
Hematology Oncology of Indiana
Indianapolis, IN
03.2024 - 01.2025
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Used Isalus to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted patients in filling out check-in and payment paperwork.
- Handled customer service inquiries in person, via telephone and through email.
- Verified patient insurance eligibility and entered patient information into system.
Admissions Registrar
Orthoindy Hospital
Indianapolis, IN
05.2019 - 02.2024
- Answered incoming calls from customers related to registration issues or questions.
- Welcomed patients to facility and assisted with registration sign-in process.
- Explained forms and documents to patients, guardians and family members, distributing copies and confirming comprehension.
- Registered patients for outpatient procedures and emergency services.
- Collaborated with nurses and other personnel to process patient paperwork and direct to appropriate departments.
- Kept watchful eye on front desk to encourage protected library environment.
Patient Access Representative
Indiana University North Hospital
Indianapolis, IN
04.2016 - 04.2019
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Assisted with scheduling outpatient appointments.
- Collected co-pays and other payments from patients at time of service.
- Scanned documents into electronic medical records system.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Managed incoming faxes related to patient registration processes.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
Patient Scheduling Coordinator
Northwest Radiology Associates
Indianapolis, IN
02.2013 - 03.2016
- Received and processed patient scheduling requests in a timely manner.
- Created and maintained accurate patient appointment records.
- Collaborated with physicians and other healthcare staff to ensure patients were scheduled for the appropriate services.
- Verified insurance information for all new patients prior to scheduling visits.
- Resolved any scheduling conflicts or issues in an efficient manner.
- Communicated regularly with patients via phone, email, or text message regarding upcoming appointments or changes to existing ones.
- Developed reports on monthly basis detailing appointment statistics such as no-shows, cancellations, wait times.
- Performed administrative tasks such as filing paperwork, preparing documents for meetings.
- Ensured that all HIPAA regulations were adhered too when dealing with confidential patient information.
- Pulled patient charts for upcoming appointments.
- Evaluated medical insurance details and informed patients of uncovered fees.
Education
Associate of Applied Science - Medical Billing & Coding
Ultimate Medical Academy - Clearwater
Clearwater, FL06-2025
High School Diploma -
East Chicago Central High School
East Chicago, IN06-2005
Skills
- Policy Understanding
- Confidentiality
- Microsoft Office
- Collaboration
- Database Administration
- Records Management
- Admissions Support
- MEDITECH EHR
- Cerner
- All Scripts
- Power Chart
- Touch Works
- Isalus
Education and Training
true
Timeline
Patient Service Representative
Hematology Oncology of Indiana
03.2024 - 01.2025
Admissions Registrar
Orthoindy Hospital
05.2019 - 02.2024
Patient Access Representative
Indiana University North Hospital
04.2016 - 04.2019
Patient Scheduling Coordinator
Northwest Radiology Associates
02.2013 - 03.2016
Associate of Applied Science - Medical Billing & Coding
Ultimate Medical Academy - Clearwater
High School Diploma -
East Chicago Central High School