Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie wilson

pelzer,SC

Summary

I am a Dedicated professional with a proven track record at Prisma Health, excelling in patient confidentiality and customer service. Expert in HIPAA compliance and adept at fostering trust through empathetic support, significantly enhancing patient satisfaction. Skillfully balances stringent data protection with high-quality service delivery, demonstrating exceptional attention to detail and a friendly demeanor.

Overview

15
15
years of professional experience

Work History

Patient Service Representative

Pain Management
06.2023 - Current
  • Used [Epic] to schedule appointments.
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.

Sterile Processing Technician

Prisma Health
07.2022 - 06.2023
  • Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
  • Wrapped trays, instrument packs, and sets.
  • Reduced risk of infections by maintaining a clean and sterile environment within the processing area.
  • Enhanced patient safety by ensuring proper sterilization and packaging of medical equipment.

Patient Observer

Prisma Health
08.2021 - 07.2022
  • Streamlined processes for entering data into electronic medical records systems, contributing to improved efficiency and accuracy in documentation.
  • Enhanced patient comfort by providing compassionate and attentive care during observation periods.
  • Maintained a safe environment for both patients and staff by adhering to infection control protocols and hospital guidelines.
  • Demonstrated flexibility and adaptability in response to changing patient needs, staffing levels, or hospital protocols, ensuring consistent high-quality care throughout shifts.

Manager

Mutts BBQ
Easley, South Carolina
01.2010 - 06.2018
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and patrons.

Education

High School Diploma -

Carolina High School
Greenville, SC
05-2007

Skills

  • Customer service
  • HIPAA compliance
  • Insurance verification
  • Insurance verifying
  • Phone etiquette
  • Data protection
  • Workflow optimization
  • Patient follow-up
  • Punctual and hardworking
  • Attention to detail
  • Patient identity verification
  • Complaint processing
  • Policy understanding
  • Friendly and outgoing
  • Appointment scheduling
  • Patient confidentiality
  • Patient intake
  • Payment collection
  • Scheduling appointments
  • Medical terminology
  • Patient greeting
  • Medical insurance
  • Conflict resolution
  • Sterilization procedures
  • Verbal and written communication

Timeline

Patient Service Representative

Pain Management
06.2023 - Current

Sterile Processing Technician

Prisma Health
07.2022 - 06.2023

Patient Observer

Prisma Health
08.2021 - 07.2022

Manager

Mutts BBQ
01.2010 - 06.2018

High School Diploma -

Carolina High School

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Stephanie wilson