Eboni Cummings
Ferguson
Summary
Seasoned specialist offering several years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of qa terms, tools and methodologies. Committed to improving overall business processes.
Overview
10
10
years of professional experience
Work History
Choice Counseling Specialist
Automated Health Systems
Maryland Heights
09.2024 - Current
- I help members with their Medicaid case to make a payment see if their coverage is active move payments and helping to get coverage fixed if not under the correct plan
Payment Processor
CarShield
Saint Peters
06.2021 - 09.2024
- I would make and receive calls for clients to make their payment on their car warranty and upsell promotions.
Customer Service Representative
BroadPath
Tucson
11.2020 - 07.2021
- I would assist members with insurance claims enrolling them into insurance and general questions.
Collections Representative
Credit Control LLC
06.2017 - 03.2020
- I would receive calls and make calls to get payments for 3 different loan companies
Technical Support
Convergys
04.2016 - 09.2016
Education
High school diploma - General education
Mccluer High School
Florissant, MOSkills
- Call center agent experience
- Microsoft Excel
- Client interaction via phone calls
- Managing customer accounts
- Client email correspondence
- Microsoft Teams
- Time management
- Microsoft Word
- Microsoft Outlook
- Managing clients in a customer support role
- Computer operation
- Improving customer support response time
- Email customer support
- Call center experience
- Customer support experience within healthcare industry
- Small business owner customer support experience
- Large enterprise client interaction
- Phone etiquette
- Non-technical user support
- Technical user customer support
- Managing teams in a customer support role
- Phone customer support
- Partner customer support
- Customer service
- Office experience
- Communication skills
- Writing skills
- Live chat
- Government agency customer support
- Technical Support
- Typing
- Internal employee customer service
- Customer communication
- Investor customer service experience
- Individual consumer customer service
- Customer support experience within government industry
- Basic math
- Phone call management
- Customer support
- Multitasking
- Organizational skills
- Attention to detail
- Windows
Additional Information
I have excellent customer service skills, a fast learner, and a hard worker
Languages
English
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Choice Counseling Specialist
Automated Health Systems
09.2024 - Current
Payment Processor
CarShield
06.2021 - 09.2024
Customer Service Representative
BroadPath
11.2020 - 07.2021
Collections Representative
Credit Control LLC
06.2017 - 03.2020
Technical Support
Convergys
04.2016 - 09.2016
High school diploma - General education
Mccluer High School