Summary
Overview
Work History
Education
Skills
Languages
Timeline
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JENNIFER GONZALEZ

Puerto Rico

Summary

Diligent Call center representative with solid background in managing high-volume of calls and customer interactions. Successfully resolved customer inquiries and improved satisfaction rates through effective communication. Demonstrated proficiency in handling complex issues and maintaining positive customer experience.

Overview

23
23
years of professional experience

Work History

Choice Counseling Specialist

Automated Health System
09.2024 - 06.2025
  • Assisting individuals and families gain access to health services, Documenting over 25 Calls per day and creating call flows, provide quality customer service and support.

Bilingual Teacher Assistant

Crowley ISD
01.2018 - 08.2020
  • Provide support in several areas, including instructions, classroom management and students needs also assisting lessons plans, preparing materials and providing one on one or small group instructions, and supervising students.

Owner & Hairstylist

Conceptos Beauty Salon
10.2008 - 09.2011
  • Client consultation, Cutting, Coloring, Styling hair, Customer Service, Sales, Inventory, Shop materials. Accounts payable.

Assistant Manager

Stampar Jewelers
08.2002 - 01.2008
  • Sales, Presentations, Customer Service, Data Entry, Payroll, Schedule, Inventory and displays.

Education

Bachelor of Science - Human Resources Management

Ana G. Mendez
Online Campus
05-2027

Technical Degree - Cosmetology with Master in Coloring

Modern Hairstyling Institute
Bayamon, PR
06-2004

Technical Degree - Accounting Assistant

MBTI College
San Juan, PR
10-2001

Skills

  • Customer support
  • Data entry
  • Customer service
  • Call center customer service
  • Verbal and written communication
  • Inbound phone calls
  • Microsoft office
  • Following scripts
  • Data management
  • Computer skills
  • Teamwork and collaboration
  • Inbound call management

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Choice Counseling Specialist

Automated Health System
09.2024 - 06.2025

Bilingual Teacher Assistant

Crowley ISD
01.2018 - 08.2020

Owner & Hairstylist

Conceptos Beauty Salon
10.2008 - 09.2011

Assistant Manager

Stampar Jewelers
08.2002 - 01.2008

Bachelor of Science - Human Resources Management

Ana G. Mendez

Technical Degree - Cosmetology with Master in Coloring

Modern Hairstyling Institute

Technical Degree - Accounting Assistant

MBTI College

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