TIM SOTO
Neighbor Works Southern Colorado
Pueblo,CO
1
Certification
22
years of professional experience
Experienced professional with a demonstrated history of working in multiple industries. Skilled in customer service, business to business client services, process improvement, recruiting, training, coaching, and quality assurance.
Work History
Housing Choice Voucher Specialist
3 Years 3 Months- Perform admissions for new participants and enter annual reexaminations, interims, housing standard qualities inspections into Elite.
- Processed housing applications for diverse clients seeking assistance.
- Coordinated with landlords to ensure compliance with program guidelines.
- Educated clients about housing options and available resources.
- Reviewed documentation for accuracy and completeness before approval.
- Assisted in resolving disputes between landlords and tenants effectively.
Office Manager/Property Manager Assistant
2 Years 8 Months- Managed daily office operations and ensured smooth workflow across departments.
- Developed and implemented training and mentoring strategies to enhance team capabilities.
- Put together a schedule for floor staff according to skill sets and coverage needs.
- Facilitated property showings and conducted walkthroughs for prospective tenants.
- Processed real estate transactions daily, ensuring accuracy and compliance with regulations.
- Designed and published monthly newspaper advertisements for new property listings to attract potential tenants.
- Compiled a newspaper advertisement each month for new property listings to attract potential tenants.
- Managed tenant inquiries and resolved issues to improve tenant satisfaction.
- Coordinated property maintenance schedules with vendors and contractors to ensure timely service.
Member Service Representative
8 Months- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Resolved member complaints by actively listening and providing timely solutions.
- Assisted customers with inquiries and resolved issues effectively.
- Responded to incoming calls regarding membership benefits and services, delivering accurate information to members.
- Educate members about financial products and services available.
- Provided accurate information about products and services to enhance customer experience.
- Documented customer interactions in the CRM system for future reference.
- Improved member relationships by delivering personalized support and attentive service during interactions. by providing excellent service during each interaction.
Business Customer Service Representative
11 Years 2 Months- Business to Business Client Specialist
- Engaged with organization leaders to address account needs and strengthen relationships
- Solution specialist for account relation issues, retention, and account corrections
- Solution specialist for account relationship issues, retention, and account corrections
- Validated company information for new business accounts
- Provided back office support by collaborating with business care organization by partnering with our business care organization to perform complex research or lengthy transactions, billing research, new account setup etc
- Provided assistance to the team leader by supporting staff in daily operations and task management.
Corporate Compliance Specialist
5 Months- Conducted compliance audits to ensure adherence to corporate policies.
- Front office responsibilities including computerized payments for services, multi-line support, and routing clients to the proper departments.
- Educated clients on maintaining corporate record books, including company bylaws and meeting minutes, to ensure compliance.
- Assisted clients in maintaining business licenses and EINs to uphold compliance and good standing.
- Research with the Secretary of State to verify eligibility.
- A filing system to ensure timely filing of important information, using the appropriate office equipment, computer software, and practices.
- Conducted compliance audits to identify and rectify adherence gaps in corporate policies.
- Conducted research with the Secretary of State to verify business eligibility.
- Developed a filing system to ensure the timely organization and submission of important documents, utilizing office equipment and software.
Customer Service Supervisor
1 Year 6 Months- Managed a staff of 20 to 30 CSRs.
- Coached representatives to enhance skills and performance.
- Developed training programs for representatives.
- Handled escalated customer calls to resolve issues.
- Conducted yearly performance reviews for customer service representatives.
- Quality audits of customer service representatives' calls.
- Collaborated with management to streamline service workflows and improve operational efficiency.
- Collaborate with clients and the training department for new hire account training.
- Assistant trainer for the launch of new accounts.
- Maintained and updated department policies to align with ISO standards.
- Liaison between upper management and representative using written and verbal communication of all updates and changes.
- Utilized computer systems to create various correspondence documents.
- Entered data into spreadsheets and databases for organization.
- Managed data entry and performed queries in spreadsheets and databases to locate information.
- Executed scanning and archiving of documentation to maintain proper recordkeeping.
- Scan and archive documentation for record retention.
Education
Safe Serve Certified - Business Management & Culinary Arts
Skills
Housing Management Software
HQS
Quality Improvement
Customer Service
Training
Management
Recruitment
MS Office Suite
Strategic Management Outlook
CRM
Client Relationship Management
ICARE
Property Listing Management
Client Service Management
Housing Policy Compliance
Coaching staff
Credit analysis
CRM management
Client routing
Client management
Tenant Support Services
Client support
Database management
Training documentation
Employee relations
Filing systems
Quality Standards Compliance
Team Coordinationship
Certification
HQS Certified ISO Certification, OSHA10 - General Industry, Customer Service Certification - multiple
Timeline
Housing Choice Voucher Specialist
Neighbor Works Southern Colorado
07.2023 - CurrentRead More
Office Manager/Property Manager Assistant
HomeSmart Preferred Realty
06.2020 - 02.2023Read More
Member Service Representative
Ent Credit Union
09.2019 - 05.2020Read More
Business Customer Service Representative
Sprint
02.2008 - 04.2019Read More
Corporate Compliance Specialist
Nevada Corporate Headquarters
08.2006 - 01.2007Read More
Customer Service Supervisor
Innotrac Corporation
01.2005 - 07.2006Read More
Pueblo Community College
Safe Serve Certified from Business Management & Culinary Arts
Read More
Sprint Corporation Customer Service Award 2011
Customer service award presented to Tim Soto for your continued excellence in customer service.