KIM KENDRICK
National Harbor,MD
Summary
Invested Professional dedicated to forming trusting relationships and advocating for best interests of clients. Expertise in Housing Field and Community Development. Respectful and compassionate professional offering over 20 years serving community by providing guidance for clients in need. Hardworking and passionate job seeker with strong organizational skills eager to secure Housing Specialist (1)position. Ready to help team achieve company goals.
Overview
21
21
years of professional experience
Work History
Housing Choice Voucher Specialist
Samson Properties
03.2017 - Current
- Collaborated with property managers to develop accurate budgets, ensuring proactive financial planning for properties.
- Increased accuracy of rent rolls by diligently monitoring tenant payments and updating records accordingly.
- Reduced discrepancies in financial records by conducting thorough monthly reconciliations for property management accounts.
- Gathered financial information, prepared documents, and closed books.
- Met customer call guidelines for service levels, handle time and productivity.
- Conducted thorough eligibility assessments to accurately determine clients'' qualification for housing assistance.
- Maintained strict confidentiality when handling sensitive personal information, adhering to privacy regulations throughout all aspects of casework.
- Assisted clients in identifying community resources and connecting with appropriate services.
Sales & Marketing Coordinator
Remax Realty
12.2010 - 12.2016
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Achieved customer satisfaction through prompt response to inquiries, leading to repeat business and positive referrals.
- Strengthened client relationships with regular follow-ups, ensuring timely renewals and upselling opportunities.
Government Realty Specialist
HMBI Government Contractor For Department of HUD
01.2004 - 10.2011
- Contributed positively towards team performance by actively participating in training sessions and sharing expertise.
- Collaborated closely with interior designers and professional photographers to present properties at their best.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
- Reviewed and executed confidential documents, contracts and disclosures.
- Developed new business and managed new and existing clients.
- Established lasting relationships with satisfied clients who have become repeat customers or provided referrals.
- Managed property listings, ensuring accurate information and timely updates for potential buyers.
Education
BBA - Business Administration
University of Miami
Miami, FL05-1984
Skills
Customer Service
Affordable Housing
Recertification
Client Account Management
Timeline
Housing Choice Voucher Specialist
Samson Properties
03.2017 - Current
Sales & Marketing Coordinator
Remax Realty
12.2010 - 12.2016
Government Realty Specialist
HMBI Government Contractor For Department of HUD
01.2004 - 10.2011
BBA - Business Administration
University of Miami
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